Prezi won’t let me cancel my purchased subscription—how can I stop it?

If Prezi won’t let you cancel your purchased subscription, it may be because you're not signed into the correct account or because the subscription was purchased through a different provider like Apple or Google.

To stop being charged in the future, go to your Prezi account, go to Account Settings → License, click "Cancel Subscription," and fill out the short form. Once the cancellation is complete, you should get a confirmation email.

If you don't see the Cancel Subscription button, make sure you're logged into the right Prezi account.

This is especially important if you have more than one email address listed. If you're still having trouble, contact Prezi support for help finding the right account.

If you bought a subscription through Google Play or Apple, you need to stop it through that app, not the Prezi website. In this case, you can directly cancel by going to your Google Play or Apple subscription settings.

❗ If none of these steps solve the problem, you might want to file a report on Xolvie to get things fixed.