Prezi won’t let me cancel my purchased subscription—how can I stop it?

I am writing regarding an unauthorized charge made to my account by Prezi Present. On 1 March, I was charged 74 dollars for a subscription that I did not purchase and do not have. This charge was made to the account associated with the email address henrys.ro***@gmail.com. I did not knowingly start ...

I am writing regarding an annual Prezi subscription that was charged to my bank account in February 2026 in the amount of $228. I did not knowingly purchase or use this subscription, and I am requesting a full refund. The subscription was activated by my sister while she was using a free trial on my...

I am writing to request a refund and cancellation of an unintended subscription charge related to my Prezi AI account registered under the email address simonescardia***@gmail.com. On January 21, I signed up for a free trial of Prezi AI to complete a one‑day work task and used the service only once....

I am writing to raise a serious complaint regarding an unauthorized annual charge on my Prezi Plus subscription and the refusal to refund it despite clear evidence that I did not actively continue or use the service after my trial. My 14-day trial started on 25/12/2025. After this trial period, I di...

My name is Isak and I am a student with significant debt and very limited financial means. I started a free 7‑day trial of the Prezi Plus yearly subscription on 21 October. My intention was only to try the service, as I cannot afford an expensive yearly plan. As far as I remember, I cancelled the su...

On October 27, 2025, after starting the free trial for Prezi’s presentation service, a charge of $58 was taken from my card. I don’t think there was sufficient information provided about any charges that would occur after the free trial ended. I have the payment receipt, and the transaction was made...

I’m trying to cancel my Prezi subscription, but whenever I click the “Cancel Subscription” option, I’m met with a blank screen. Despite using the latest version of Chrome and attempting the process on three different devices a total of ten times today, the issue persists. My account is registered un...

I initially signed up for a Prezi trial, and they charged me $55.20 without my authorization, which is completely unacceptable. I canceled on the second day of my free trial because it was not what I was looking for, yet I was charged for a full one-year subscription despite only using the service f...

I signed up for Prezi only to use the free trial period and test its presentation tools. However, once the trial expired, my account was automatically converted into a paid subscription, and money was withdrawn from my account without my knowledge or consent. I canceled the subscription immediately...

I signed up for Prezi only to use the free trial period and test its presentation tools. However, once the trial expired, my account was automatically converted into a paid subscription, and money was withdrawn from my account without my knowledge or consent. I canceled the subscription immediately...

Dear Prezi Support, Today, while starting a trial, I briefly entered my credit card details. Although your site showed “payment method invalid,” my card was still charged twice—at 13:31 and 13:33—for a total of 79.62₺ (about 80₺). I never intended to upgrade to a paid plan, and my account still sho...

I signed up for a free membership on Prezi and just a short while ago successfully downloaded a slide. After that, I decided to cancel my membership, but the site will not allow me to do so. I even recorded my screen during the cancellation attempt as proof—when I click the “continue” button to fina...

I signed up for Prezi on a free plan and later discovered the platform auto-renewed a paid subscription without notifying me or asking for consent. I only noticed the charge when I saw a receipt issued automatically—no reminder email, no renewal warning, nothing. The moment I realized, I canceled im...

I signed up for the 7-day free trial on Prezi and tried to cancel my subscription before being charged. However, every time I attempted to cancel, the site only showed a white screen. I assumed the cancelation had gone through, but today I discovered that ₺2000 was withdrawn from my account. I even...

I signed up for Prezi’s 7-day free basic training package but decided to cancel my subscription before it renewed. When I went to the cancellation page, I was asked, “Why do you want to cancel?” and provided my answer. However, after that step, nothing happened and no confirmation appeared on the sc...

I canceled my Prezi subscription during the one-week free trial period, yet one week later $57.6 was withdrawn from my account. This clearly shows that my cancellation request was not processed properly. I never agreed to continue with a paid plan, and I specifically canceled on time to avoid being ...

I signed up for a 15-day free student membership on Prezi.com so that my daughter could complete her homework. However, before the 15 days had even expired, a charge was withdrawn from my credit card without any prior notice or approval. I never received a notification that payment would be taken, a...

I registered for a Prezi membership using the option that included a free trial week and a monthly payment plan. At first, 38₺ was withdrawn from my account, but shortly afterward, an additional 461₺ was also taken, even though the system clearly stated that I was in a trial period. My registered em...

I am filing a complaint about the presentation platform Prezi. Even though I canceled my subscription, the site still withdrew nearly 8.000₺ from my account. When I looked online, I saw that many other users have experienced the same issue, which shows this is a recurring problem. In the past, I use...

I subscribed to Prezi through Google but decided to cancel my subscription the same day. Despite carefully following every cancellation step, my Prezi subscription is still active and doesn't even appear under my Google subscriptions. How is this possible? I've tried everything recommended by Prezi,...

I'm frustrated and disappointed because Prezi charged ₺ to my credit card even though I clearly canceled my subscription during the free trial period! I signed up for Prezi's trial offer, and I cancelled my subscription well before the trial ended. Yet, unbelievably, they still deducted money from m...

I signed up for a Prezi subscription, but after just one day of use, I decided to cancel. However, I was shocked to see that the full annual fee was already charged to my account as a pending transaction. Even though I canceled my subscription immediately and requested a refund, Prezi refused to re...

I signed up for Prezi’s 7-day free trial through the "Start Your Free Trial" button on their website. Since it was advertised as free, I expected that at the end of the trial, I would be asked for confirmation before any charges were made. However, without any prior notification or approval, Prezi ...