Payment Dispute With Prezi

I am writing regarding an incorrect billing that occurred with my Prezi account. On March 7, 2026, an amount of 255.36 USD was charged to my debit card for a Prezi-related service, and the transaction carries the reference or order number 7E987E20-33648. I believe this charge is not correct and I do not approve it. After noticing the charge, I contacted Prezi customer support, but I have not received any response so far. The lack of feedback has left the issue unresolved and the amount is still reflected on my account. I request that this transaction be reviewed urgently and that a full refund of the 255.36 USD be processed back to my debit card. I also kindly ask to be informed in writing once the refund is completed and the issue is fully resolved.