I am writing regarding an incorrect billing that occurred with my Prezi account. On March 7, 2026, an amount of 255.36 USD was charged to my debit card for a Prezi-related service, and the transaction carries the reference or order number 7E987E20-33648. I believe this charge is not correct and I do not approve it. After noticing the charge, I contacted Prezi customer support, but I have not received any response so far. The lack of feedback has left the issue unresolved and the amount is still reflected on my account. I request that this transaction be reviewed urgently and that a full refund of the 255.36 USD be processed back to my debit card. I also kindly ask to be informed in writing once the refund is completed and the issue is fully resolved.
On October 27, 2025, after starting the free trial for Prezi’s presentation service, a charge of $58 was taken from my card. I don’t think there was sufficient information provided about any charges that would occur after the free trial ended. I have the payment receipt, and the transaction was made...
I am writing regarding an annual Prezi subscription that was charged to my bank account in February 2026 in the amount of $228. I did not knowingly purchase or use this subscription, and I am requesting a full refund. The subscription was activated by my sister while she was using a free trial on my...
I canceled my Prezi subscription during the one-week free trial period, yet one week later $57.6 was withdrawn from my account. This clearly shows that my cancellation request was not processed properly. I never agreed to continue with a paid plan, and I specifically canceled on time to avoid being ...
Dear Prezi Support, Today, while starting a trial, I briefly entered my credit card details. Although your site showed “payment method invalid,” my card was still charged twice—at 13:31 and 13:33—for a total of 79.62₺ (about 80₺). I never intended to upgrade to a paid plan, and my account still sho...
I used the PDFAid service once, but I did not intend to continue with a paid monthly subscription. Despite this, a monthly subscription fee of Rs. 2529 was deducted from my account on 18/01/2026 without my clear consent or approval for recurring payments. The transaction was processed with the refer...
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