I Paid for Prezi After Free Trial Auto-Renewed Without Notice—Refund Me

I signed up for Prezi on a free plan and later discovered the platform auto-renewed a paid subscription without notifying me or asking for consent. I only noticed the charge when I saw a receipt issued automatically—no reminder email, no renewal warning, nothing. The moment I realized, I canceled immediately, but I still haven’t received any response or refund.

This is not how a fair subscription should work. Auto-renewals must be transparent, with clear pre-billing notices and an easy way to opt out before any payment is taken. Issuing an invoice without prior notice feels deceptive and leaves customers footing the bill for a service they didn’t knowingly approve.

Prezi, here’s what I need you to do now:

Refund the full amount charged after the free membership,

Confirm cancellation and disable future auto-renewals,

Explain why no renewal notice was sent and fix your billing notifications so this doesn’t happen to other users.

Please resolve this promptly—I acted immediately, and I expect the same from you.