I signed up for Prezi on a free plan and later discovered the platform auto-renewed a paid subscription without notifying me or asking for consent. I only noticed the charge when I saw a receipt issued automatically—no reminder email, no renewal warning, nothing. The moment I realized, I canceled immediately, but I still haven’t received any response or refund.
This is not how a fair subscription should work. Auto-renewals must be transparent, with clear pre-billing notices and an easy way to opt out before any payment is taken. Issuing an invoice without prior notice feels deceptive and leaves customers footing the bill for a service they didn’t knowingly approve.
Prezi, here’s what I need you to do now:
Refund the full amount charged after the free membership,
Confirm cancellation and disable future auto-renewals,
Explain why no renewal notice was sent and fix your billing notifications so this doesn’t happen to other users.
Please resolve this promptly—I acted immediately, and I expect the same from you.
I signed up for Prezi only to use the free trial period and test its presentation tools. However, once the trial expired, my account was automatically converted into a paid subscription, and money was withdrawn from my account without my knowledge or consent. I canceled the subscription immediately...
I signed up for Prezi only to use the free trial period and test its presentation tools. However, once the trial expired, my account was automatically converted into a paid subscription, and money was withdrawn from my account without my knowledge or consent. I canceled the subscription immediately...
I signed up for a Prezi free trial and entered my card details as required. The website stated that I would receive an email notification a few days before any payment was taken. However, I just got charged $43 without any prior warning! How can Prezi take money from my account without my consent? I...
I signed up for Prezi’s 7-day free trial through the "Start Your Free Trial" button on their website. Since it was advertised as free, I expected that at the end of the trial, I would be asked for confirmation before any charges were made. However, without any prior notification or approval, Prezi ...
I signed up for a Prezi free trial, and despite explicitly promising to remind me two days before charging, Prezi took my money without giving me any ...
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