Prezi Won’t Let Me Cancel My Free Trial Before the $57 Charge

I am writing regarding a problem with my Prezi Premium free trial subscription.

I signed up for the Premium plan solely to use the free trial period. The system stated that the service would be free for either 7 or 10 days, so I had absolutely no intention of paying for a subscription. My account clearly shows that $57 is scheduled to be charged on April 23, 2026, when the plan renews.

For several days, I have been trying to cancel the subscription before the trial period ends by selecting the cancellation option in my account settings. However, the system does not complete the cancellation. Every attempt fails, and the subscription continues to appear as active. This has caused me significant stress and wasted a great deal of my time.

I am a student, and I started the subscription using a virtual card. The $57 fee is a substantial amount for me, and I do not want to be forced to pay for a service that I joined only for the free trial and have repeatedly attempted to cancel.

I also tried to contact customer service for assistance, but I could not reach anyone who could help resolve the issue.

I respectfully request that the Prezi Premium trial subscription associated with my account be canceled immediately without any charge and that $57 not be withdrawn from my card.

I also request clear written confirmation that my subscription has been successfully canceled and that no payment will be collected from my card.