Prezi templates don’t load correctly—how can I resolve that?

If Prezi templates are not loading properly, the most common solutions are surprisingly simple.

First, force a reload by using Ctrl + Shift + R on Windows or Cmd + Shift + R on Mac—or access Prezi in a private/incognito browser window—to erase any display glitches or cache difficulties.

If that doesn't work, try a new browser entirely (such as the most recent versions of Chrome, Firefox, Edge, or Safari) or make sure your current browser is fully updated—some loading issues are caused by compatibility issues.

Another common culprit is browser security software or settings that prevent Prezi from displaying certain elements.

Make sure firewalls, privacy extensions, or AdBlockers aren't interfering with Prezi's scripts, cookies, or pop-ups—whitelist domains such as.prezi.com and related content servers, and enable JavaScript and cookies.

If everything appears to be in order on your end but the templates still do not appear, check Prezi's status page to see if there is an ongoing service disruption that is creating issues.