I signed up for the 7-day free trial on Prezi and tried to cancel my subscription before being charged. However, every time I attempted to cancel, the site only showed a white screen. I assumed the cancelation had gone through, but today I discovered that ₺2000 was withdrawn from my account.
I even took a screenshot during the cancelation attempt as proof, because I wanted to make sure the process was completed. Clearly, the system failed, and now I am unfairly charged for a subscription I never intended to keep.
I urgently request that this issue be resolved, my subscription fully canceled, and the ₺2000 refunded to my account. Prezi must ensure customers are not charged when cancelation attempts fail due to technical errors. Please provide the correct customer service contact information so I can follow up directly and get this matter resolved quickly.
I signed up for the Prezi 7-day free trial to test the service. Before the trial period expired, I canceled my subscription to avoid being charged. However, I was shocked to see that 982.98₺ was still withdrawn from my credit card. This is completely unacceptable, as I followed the rules and cancel...
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I am filing a complaint about the presentation platform Prezi. Even though I canceled my subscription, the site still withdrew nearly 8.000₺ from my account. When I looked online, I saw that many other users have experienced the same issue, which shows this is a recurring problem. In the past, I use...
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