I had previously signed up for a trial with Prezi using my free basic account under the email address jbynoe.***@school.edu.bb and made sure to cancel it before being charged. Despite this, on 30 May 2026 I was billed 48.00 USD, even though I believed my trial had already been cancelled and no subscription should have been renewed. After seeing the charge, I contacted my bank, and they informed me that I must wait until the transaction is no longer pending on my credit card before I can file a dispute. I would prefer to resolve this directly with Prezi rather than proceed with a dispute through the bank. I kindly request that the 48.00 USD charged to my card be fully refunded and that any active paid subscription linked to my account be cancelled so that no further charges are made to my card.
On October 27, 2025, after starting the free trial for Prezi’s presentation service, a charge of $58 was taken from my card. I don’t think there was sufficient information provided about any charges that would occur after the free trial ended. I have the payment receipt, and the transaction was made...
I signed up for Prezi’s free trial, providing my credit card details as required. However, I made sure to cancel my subscription before the billing date, expecting that no charge would be made. Despite my cancellation, Prezi still charged me $57.60 without my authorization. This is completely unfai...
I signed up for a Prezi free trial and entered my card details as required. The website stated that I would receive an email notification a few days before any payment was taken. However, I just got charged $43 without any prior warning! How can Prezi take money from my account without my consent? I...
I am writing regarding an annual Prezi subscription that was charged to my bank account in February 2026 in the amount of $228. I did not knowingly purchase or use this subscription, and I am requesting a full refund. The subscription was activated by my sister while she was using a free trial on my...
I signed up for Prezi’s 7-day free trial through the "Start Your Free Trial" button on their website. Since it was advertised as free, I expected that at the end of the trial, I would be asked for confirmation before any charges were made. However, without any prior notification or approval, Prezi ...
Comments