I registered for a Prezi membership using the option that included a free trial week and a monthly payment plan. At first, 38₺ was withdrawn from my account, but shortly afterward, an additional 461₺ was also taken, even though the system clearly stated that I was in a trial period. My registered email address is o*********@gmail.com. As a student, this unexpected and unauthorized charge has put me in a very difficult financial situation. I specifically chose the free trial with the monthly option to avoid large upfront payments, yet I was charged anyway without my consent. I request the immediate refund of the 461₺ taken from my account and the proper adjustment of my subscription to reflect the original free trial and monthly payment terms. I also urge Prezi to fix this misleading process so that students and other users are not misled into paying unexpected amounts. I expect urgent resolution and a confirmation of my refund.
I'm frustrated and disappointed because Prezi charged ₺ to my credit card even though I clearly canceled my subscription during the free trial period! I signed up for Prezi's trial offer, and I cancelled my subscription well before the trial ended. Yet, unbelievably, they still deducted money from m...
I signed up for a Prezi free trial and entered my card details as required. The website stated that I would receive an email notification a few days before any payment was taken. However, I just got charged $43 without any prior warning! How can Prezi take money from my account without my consent? I...
I signed up for the Prezi 7-day free trial to test the service. Before the trial period expired, I canceled my subscription to avoid being charged. However, I was shocked to see that 982.98₺ was still withdrawn from my credit card. This is completely unacceptable, as I followed the rules and cancel...
I signed up for the Prezi free trial, and almost immediately, ₺1913 was deducted from my student bank card without my authorization. I had no intention of making a purchase—I was simply trying to explore the free version before committing to anything. As a student, this charge has completely draine...
I canceled my Prezi subscription during the one-week free trial period, yet one week later $57.6 was withdrawn from my account. This clearly shows that my cancellation request was not processed properly. I never agreed to continue with a paid plan, and I specifically canceled on time to avoid being ...
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