Prezi Wrongfully Charged After Free Trial Ended Without Refund

I signed up for Prezi only to use the free trial period and test its presentation tools. However, once the trial expired, my account was automatically converted into a paid subscription, and money was withdrawn from my account without my knowledge or consent.

I canceled the subscription immediately, but no refund was issued. During this process, I did not receive any clear notification, invoice, or warning that my trial would roll into a paid plan. To make matters worse, I am now having trouble logging back into my account, and reaching Prezi’s support team has proven very difficult.

It is unfair to charge customers automatically for a service they did not explicitly agree to continue using. Since I was not satisfied with the platform and did not actively use it, I request a full refund of the fee taken and the permanent cancellation of my membership. Prezi must resolve this issue quickly and ensure users are not misled by hidden auto-renewals.