Prezi keeps crashing during edits—what steps can resolve this?

If Prezi keeps crashing while you’re editing, first make sure you’re using the latest version of Chrome, Edge, or Safari, since Prezi Present runs in the browser and outdated versions often cause instability.

Clear your browser cache, disable extensions (especially ad blockers), and test in an incognito/private window to rule out conflicts.

Large presentations with heavy videos, GIFs, or high-resolution images can overload memory and trigger crashes, so try removing large media files or splitting the presentation into sections.

If the issue continues, duplicate the presentation and edit the copy, switch to another browser or device, and contact Prezi Support with the crash details and presentation link.

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.