I am writing regarding an annual Prezi subscription that was charged to my bank account in February 2026 in the amount of $228. I did not knowingly purchase or use this subscription, and I am requesting a full refund. The subscription was activated by my sister while she was using a free trial on my account, and it appears that the trial converted into a paid yearly subscription without my explicit consent. I personally have never used this subscription and have no intention of using it in the future. Despite this, the full yearly amount was taken from my bank account in a single payment. I contacted Prezi customer support to request a refund, but I was informed that, due to the Terms of Service, I was not eligible. During the refund request process, I was also unable to select multiple options or clearly explain my specific situation and why the refund is justified. As a result, I do not feel that my case was properly evaluated. Given that the subscription was activated unintentionally by a family member during a free trial, that I have never used the paid features, and that this is a significant amount of money for a service I will not use, I kindly request that this annual fee of $228 be fully refunded to my bank account. I also ask that the subscription be cancelled so that no further charges are made in the future. I would appreciate it if my situation could be reconsidered in detail, beyond the standard Terms of Service reply, and I look forward to a fair resolution.
I am writing to raise a serious complaint regarding an unauthorized annual charge on my Prezi Plus subscription and the refusal to refund it despite clear evidence that I did not actively continue or use the service after my trial. My 14-day trial started on 25/12/2025. After this trial period, I di...
I signed up for Prezi only to use the free trial period and test its presentation tools. However, once the trial expired, my account was automatically converted into a paid subscription, and money was withdrawn from my account without my knowledge or consent. I canceled the subscription immediately...
I signed up for Prezi only to use the free trial period and test its presentation tools. However, once the trial expired, my account was automatically converted into a paid subscription, and money was withdrawn from my account without my knowledge or consent. I canceled the subscription immediately...
I am writing to request a refund and cancellation of an unintended subscription charge related to my Prezi AI account registered under the email address simonescardia***@gmail.com. On January 21, I signed up for a free trial of Prezi AI to complete a one‑day work task and used the service only once....
I canceled my Prezi subscription during the one-week free trial period, yet one week later $57.6 was withdrawn from my account. This clearly shows that my cancellation request was not processed properly. I never agreed to continue with a paid plan, and I specifically canceled on time to avoid being ...
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