My plan was renewed on Preply despite canceling it, how can I get a refund?

IF Preply renews a plan despite your cancellation, the most effective move is to file a claim with proof of both the cancellation and the charge.

Here are practical steps to get a refund:

• Profile screenshots: go to https://preply.com → Subscription / Payments and save screenshots showing the prior cancellation and the new charge.

• Bank chargeback: if Preply doesn’t respond, ask your bank to reverse the payment as an improper charge. Attach your evidence.

• Record-keeping: keep emails, tickets, and receipts to strengthen your claim if you need to escalate.

👉 If none of the above solutions work, post your case on Xolvie so your experience is documented and you have more support when requesting your refund.