On 09/08/2025, I purchased a 50-minute English private lesson via the Preply mobile app. The following day, 10/08/2025, I canceled the lesson because I had changed my mind. I canceled before the final cancellation deadline stated during payment, which should have entitled me to a full refund.
Despite this, the 650₺ I paid by credit card was not refunded. After canceling, I received no confirmation or update about when my money would be returned. When I tried to contact customer service, I was constantly redirected to the homepage with no real support.
This is extremely unfair. I canceled properly within the rules, and Preply should honor its own stated policies. I demand that the 650₺ I paid be refunded to my credit card immediately. Customers must not be left without both service and refund when they follow the cancellation terms correctly.
On 12/08/2025, I subscribed to Preply by paying 6,367.85₺ for one month of private English lessons. However, I was not satisfied with the quality of the lessons and decided to cancel my subscription on 22/08/2025, after using the service for only two weeks. Out of the total lessons I paid for, I on...
On 02/09/2025, I scheduled my first English lesson through Preply. I contacted the teacher via chat, but when it was time for the class, the teacher did not attend, claiming their camera was broken. The teacher then asked me to reschedule, so I booked a second lesson for 04/09/2025. Unfortunately, t...
On October 20, 2025, I made a payment on Preply for an 8-lesson subscription. However, because I was not satisfied with the service, I canceled my subscription on the same day. After the cancellation, nothing changed in my account — the lessons were still visible and not deleted. I also tried to co...
Under my monthly subscription on Preply, I had been taking lessons regularly every week. However, on September 25, both of my accounts’ subscriptions were canceled. In total, I had 8 remaining lessons (5 + 3) that were canceled along with the subscriptions, and I am still waiting for a refund for th...
I signed up for language lessons on Preply and was still using the ones I already paid for when, without warning, they charged me again for the next month and scheduled new lessons I never requested. I did not agree to continue into the following month, and I shouldn’t be billed for something I didn...
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