I’ve been taking lessons on Preply for a long time and was generally satisfied—until now. Recently, my tutor took a break from offering classes, which meant I couldn’t schedule any new sessions. I had around ₺4000 worth of prepaid lessons left in my balance—approximately 8 lessons in total.
To my shock and frustration, when I checked back on my account, Preply had removed 6 of those lessons without any warning or explanation. Only 2 lessons remain. Where did the rest of my money go? I never received any email notification, no alert, no justification—nothing. It feels like they just took my money and vanished.
Even worse, there is no way to contact Preply support directly. No phone number, no support email—just a wall of silence. This is completely unacceptable for a company handling people's money and educational investments.
My two sons and I had been taking English lessons together on Preply for a long time. I had at least 8 reserved lessons and a balance of over ₺1800 in my account. However, Preply unexpectedly seized my money and lessons, closed my membership, and blocked my access to both. They didn’t provide any ex...
I purchased a 4.5-lesson private tutoring package on Preply, thinking it was a reliable platform. After completing just one lesson with Zidane Morris, Preply suspended my account without any explanation. I tried to reach them for help by creating a new account with a different email address—but as s...
I purchased a 12-lesson package on Preply and successfully scheduled my lessons with my tutor. Everything was going smoothly until I had 4 lessons left, when I suddenly received a warning that “your teacher is not active.” Although the tutor mentioned there was an issue with their account and we man...
My spouse and I both purchased lessons on Preply. I bought a 12-lesson package, but I haven’t been able to attend a single class because the tutor kept canceling at the very last minute every time. Despite being the one who paid, I’m now left with zero completed lessons and no way to fix it. I’ve t...
On 12/08/2025, I subscribed to Preply by paying 6,367.85₺ for one month of private English lessons. However, I was not satisfied with the quality of the lessons and decided to cancel my subscription on 22/08/2025, after using the service for only two weeks. Out of the total lessons I paid for, I on...
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