I cannot log in to Preply, which I have been using for 6 months with the username somaonne****@outlook.com, and I had been attending regular classes. I am not receiving any response in any way. I have at least ₺3000 worth of credit and an active subscription remaining on my account. I even tried resetting my password and logging in from different devices, but nothing worked. It feels like I’ve been completely locked out without any explanation. I have no way to seek my rights, and my money has been effectively confiscated. I have a complaint and demand an immediate refund of the money I paid.
My two sons and I had been taking English lessons together on Preply for a long time. I had at least 8 reserved lessons and a balance of over ₺1800 in my account. However, Preply unexpectedly seized my money and lessons, closed my membership, and blocked my access to both. They didn’t provide any ex...
I’ve been taking lessons on Preply for a long time and was generally satisfied—until now. Recently, my tutor took a break from offering classes, which meant I couldn’t schedule any new sessions. I had around ₺4000 worth of prepaid lessons left in my balance—approximately 8 lessons in total. To my s...
I’m writing to report a serious issue with my Preply account. I suddenly lost access to my account without receiving any prior warning, explanation, or notification of a violation. I’ve never engaged in any behavior that would breach Preply’s terms or policies. On the contrary, I’ve used the platfor...
On 12/08/2025, I subscribed to Preply by paying 6,367.85₺ for one month of private English lessons. However, I was not satisfied with the quality of the lessons and decided to cancel my subscription on 22/08/2025, after using the service for only two weeks. Out of the total lessons I paid for, I on...
On 02/09/2025, I scheduled my first English lesson through Preply. I contacted the teacher via chat, but when it was time for the class, the teacher did not attend, claiming their camera was broken. The teacher then asked me to reschedule, so I booked a second lesson for 04/09/2025. Unfortunately, t...
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