On 02/09/2025, I scheduled my first English lesson through Preply. I contacted the teacher via chat, but when it was time for the class, the teacher did not attend, claiming their camera was broken. The teacher then asked me to reschedule, so I booked a second lesson for 04/09/2025. Unfortunately, the teacher also failed to show up for that session.
During this process, I tried to reach Preply customer support, but I could not find any direct way to get assistance. This was my very first experience on the platform, and it left me extremely disappointed. I paid 136₺ with my credit card, but I received no lessons in return. My account is registered under the email y************@gmail.com**.
I request a full refund of the 136₺ I paid and expect Preply to provide better support for students. Teachers who repeatedly miss scheduled lessons should be held accountable, and customers should not be left without both service and support.
On 09/08/2025, I purchased a 50-minute English private lesson via the Preply mobile app. The following day, 10/08/2025, I canceled the lesson because I had changed my mind. I canceled before the final cancellation deadline stated during payment, which should have entitled me to a full refund. Despi...
On 12/08/2025, I subscribed to Preply by paying 6,367.85₺ for one month of private English lessons. However, I was not satisfied with the quality of the lessons and decided to cancel my subscription on 22/08/2025, after using the service for only two weeks. Out of the total lessons I paid for, I on...
On October 20, 2025, I made a payment on Preply for an 8-lesson subscription. However, because I was not satisfied with the service, I canceled my subscription on the same day. After the cancellation, nothing changed in my account — the lessons were still visible and not deleted. I also tried to co...
Hi Preply team, I booked a private German lesson and paid in advance. However, the tutor never responded to my messages or showed up for the scheduled class. I ended up canceling the lesson myself since there was no communication at all. Now I’m left with no class and no idea how to get my money ba...
I purchased eight lessons on Preply, and my first lesson was scheduled for Friday, September 19, 2025, at 13:30. However, the teacher named O** A** did not attend the class, which wasted all of my time. At the moment, it still shows that I have seven lessons left, but I have not taken any lesson yet...
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