Preply Charged My Card Twice for the Same Lesson

My card was charged twice for the same lesson on Preply, which was a bad experience, unexpected also...Even though I contacted their customer service and was told that the problem would be fixed, they have not responded or taken any action. The delay in fixing the problem and lack of communication i...

To date, I have paid a total of $118.39 on Preply, but I have experienced serious issues in almost every lesson. Most of the lessons do not take place at all, yet the payments are processed immediately. When I request a refund, the process takes an extremely long time, and in most cases, no real sol...

Under my monthly subscription on Preply, I had been taking lessons regularly every week. However, on September 25, both of my accounts’ subscriptions were canceled. In total, I had 8 remaining lessons (5 + 3) that were canceled along with the subscriptions, and I am still waiting for a refund for th...

I signed up for language lessons on Preply and was still using the ones I already paid for when, without warning, they charged me again for the next month and scheduled new lessons I never requested. I did not agree to continue into the following month, and I shouldn’t be billed for something I didn...

I accidentally purchased two separate 12-hour lesson packages on Preply, and now I’m stuck. There’s no option anywhere to cancel one of them, and I can’t request a refund either. I’ve spent hours trying to reach someone for support, but there’s absolutely no response—no live chat, no email reply, no...