5
Resolved

Preply Charged My Card Twice for the Same Lesson

Sena
Preply
November 29, 2024 8:40 AM86
Sena's Thank You Message
“Thanks, i contacted the customer service and in the next 2 days money was refunded”

My card was charged twice for the same lesson on Preply, which was a bad experience, unexpected also. Even though I contacted their customer service and was told that the problem would be fixed, they have not responded or taken any action. The delay in fixing the problem and lack of communication is very upsetting and seems like a form of theft. My money has been taken out twice without a clear explanation or solution, which makes me confused and angry, the way they're not taking this seriously is driving me crazy. I am waiting for it to be fixed

Sena
December 1, 2024 12:45 PM

Thanks, i contacted the customer service and in the next 2 days money was refunded

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I canceled my Preply subscription and did not get a full refund, how can I file a claim?

32 Complaint

My plan was renewed on Preply despite canceling it, how can I get a refund?

30 Complaint

Similar Complaints

Preply Charged Twice for the Same Course, Refund Awaiting

Dilara
Preply
November 16, 2023 9:42 AM161

My card was charged twice for the same lesson on Preply, which was a bad experience, unexpected also...Even though I con...

Preply Charged Twice for the Same Course, Refund Awaiting
2 Supports

Preply Keeps Charging Me Even Though My Lessons Don’t Take Place

İlker
Preply
October 14, 2025 4:06 PM41

To date, I have paid a total of $118.39 on Preply, but I have experienced serious issues in almost every lesson. Most of...

I Canceled My Preply Subscription but Never Got My Refund

Mevlut
Preply
October 1, 2025 4:02 PM48

Under my monthly subscription on Preply, I had been taking lessons regularly every week. However, on September 25, both ...