My two sons and I had been taking English lessons together on Preply for a long time. I had at least 8 reserved lessons and a balance of over ₺1800 in my account. However, Preply unexpectedly seized my money and lessons, closed my membership, and blocked my access to both. They didn’t provide any explanation for this action, and customer service hasn’t responded to the messages I sent, as shown in the attached screenshot. It feels incredibly unfair that they could take my money and lessons so easily without any justification. I hope no one else has to experience such treatment, and I urge Preply to resolve this issue and restore my account or provide a full refund.
I’ve been taking lessons on Preply for a long time and was generally satisfied—until now. Recently, my tutor took a break from offering classes, which meant I couldn’t schedule any new sessions. I had around ₺4000 worth of prepaid lessons left in my balance—approximately 8 lessons in total. To my s...
I purchased a 4.5-lesson private tutoring package on Preply, thinking it was a reliable platform. After completing just one lesson with Zidane Morris, Preply suspended my account without any explanation. I tried to reach them for help by creating a new account with a different email address—but as s...
On 12/08/2025, I subscribed to Preply by paying 6,367.85₺ for one month of private English lessons. However, I was not satisfied with the quality of the lessons and decided to cancel my subscription on 22/08/2025, after using the service for only two weeks. Out of the total lessons I paid for, I on...
I am writing to address an issue I encountered with Preply and to request a resolution. The account registered under my son Ö*** C**’s email address (o**********@gmail.com) was unexpectedly closed without any explanation. Additionally, the $50 balance in the account and the prepaid lessons for at l...
I signed up for language lessons on Preply and was still using the ones I already paid for when, without warning, they charged me again for the next month and scheduled new lessons I never requested. I did not agree to continue into the following month, and I shouldn’t be billed for something I didn...
Comments