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Wyndham Hotels & Resorts

Wyndham Hotels & Resorts Logo
Wyndham Hotels & Resorts

Complaints

9 complaints
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Wyndham Rewards Points Never Posted to My Account

June 30 6:45 PM

Last Wednesday, I made a reservation through Wyndham for Wyndham Antalya Side for the dates July 6–10. At the time, the ...

Wyndham Rewards Points Not Returned After Cancellation

June 30 6:34 PM

I booked a stay at Wyndham Side Antalya for July 6–10, 2026, using my Wyndham Rewards points through the official Wyndha...

Wyndham Rewards Won't Let Me Book With Points

June 14 11:48 PM

I have been staying at Wyndham properties for a long time and earning points through the Wyndham Rewards program. Howeve...

Wyndham Rewards Never Credited My Stay Points

May 16 7:16 PM

As a Wyndham Rewards member, I stayed for two nights from January 20–22, 2025. Based on that stay, I should have earned ...

Wyndham Award Night Rooms Never Became Available

March 12 9:27 PM

I want to use my Wyndham Rewards points to book an Award Night stay at Ramada by Wyndham Lara for August 1–7, 2026. I ha...

Wyndham Rewards Points Not Returned After Cancellation

November 25, 2025 2:21 AM

I made two separate reservations using my Wyndham Rewards points for November 12–13 and November 12–14, and I canceled b...

Wyndham Rewards Wouldn't Let Me Redeem My Points

August 24, 2025 10:03 PM

On August 29, 2025, I wanted to redeem my Wyndham Rewards points for a one-night stay at Ramada by Wyndham Antalya. Even...

Wyndham Rewards Redemption Has Been Broken for Months

May 6, 2025 10:09 PM

For the past two to three months, the Ramada Resort Kazdağları Thermal & SPA has not allowed guests to make reservations...

Wyndham Purchase Points Delayed After Payment

September 6, 2024 9:09 AM

On Saturday, August 31, I purchased Wyndham Rewards points through the Wyndham Purchase Points program. The purchase was...

Brand Overview: Wyndham Hotels & Resorts

Wyndham Hotels & Resorts is an American multinational hospitality company and one of the largest hotel franchisors in the world. Originally founded in 1981 by Trammell Crow, the brand has grown significantly over the decades. Today, it operates as an independent, publicly traded company, Wyndham Hotels & Resorts, Inc., following its spin-off from Wyndham Worldwide in 2018.

Contact Info

  • Phone: 1-800-466-1589 (Customer Care) or 1-800-407-9832 (Reservations)
  • Email: No official general customer support email is publicly available; the company directs guests to use the online contact forms on their website or to contact the individual hotel properties directly for assistance.

Industry and Operations

Wyndham Hotels & Resorts operates in the global travel and hospitality industry. Its primary business model involves franchising hotel brands and providing property management services. The company manages a vast portfolio of recognizable budget, midscale, and upscale hotel brands, offering diverse lodging options for leisure and business travelers.

  • Franchise Operations: Oversees over 9,000 independently owned and operated hotel locations across the globe.
  • Brand Portfolio: Manages 25 distinct hospitality brands, including well-known names like Super 8, Days Inn, Ramada, La Quinta, and Travelodge.
  • Loyalty Program: Manages Wyndham Rewards, a frequent traveler program that allows guests to earn points toward free nights and discounts.

User Sentiment

Because Wyndham operates primarily as a franchisor, overall user sentiment often reflects heavy inconsistencies in quality control and customer service across its independently owned properties. The most frequent complaints revolve around budget-tier locations failing to meet basic hospitality and sanitation standards.

  • Cleanliness Issues: Widespread reports of dirty rooms, stained bedding, uncleaned bathrooms, and pest infestations, including roaches and bed bugs.
  • Poor Maintenance: Frequent complaints regarding dilapidated facilities, peeling paint, broken furniture, and malfunctioning room amenities like air conditioning or plumbing.
  • Customer Service Roadblocks: Frustrations with corporate customer care, which routinely redirects guest complaints back to the unhelpful individual hotel management, leading to unresolved grievances.
  • Billing and Refund Disputes: Ongoing difficulties securing refunds for unacceptable rooms or early check-outs, especially when the reservation was handled through a third-party booking agency.

Share Your Experience

If you’ve experienced issues with Wyndham Hotels & Resorts, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.