I originally purchased a 16-lesson package on Preply and had completed 4 lessons with my tutor. Due to scheduling conflicts, I paused my lessons and hadn’t booked any new sessions. But when I recently logged into my account, I saw that I had been charged again—this time for 20 lessons I never purchased.
I did not authorize this payment, and the new lesson package was added without my consent. I already had lessons remaining in my original package, and even the tutor had acknowledged them—yet they were never completed. Now I’ve been billed for something I didn’t agree to, and I can’t find anyone at Preply to help me.
When I try to contact support, the site just redirects me to a generic help section, and the so-called “contact us” option leads nowhere. There's no clear email address, no live support, and no resolution.
Preply, I demand a full refund for the unauthorized charge and immediate clarification about why I was billed without my approval. Give users real customer support and stop charging people for lessons they didn’t request.
I purchased a 12-lesson package on Preply and successfully scheduled my lessons with my tutor. Everything was going smoothly until I had 4 lessons left, when I suddenly received a warning that “your teacher is not active.” Although the tutor mentioned there was an issue with their account and we man...
To date, I have paid a total of $118.39 on Preply, but I have experienced serious issues in almost every lesson. Most of the lessons do not take place at all, yet the payments are processed immediately. When I request a refund, the process takes an extremely long time, and in most cases, no real sol...
Preply has been the worst experience I’ve had with an online learning platform. I initially signed up for 16 lessons with one tutor—four lessons per week—because I wanted consistency, which is crucial for improving grammar. But the tutor only had availability in the mornings and early afternoons, wh...
On October 21, I had a successful trial lesson with teacher Grace through Preply, and immediately afterward, I purchased a one-month, 12-lesson package. I completed the payment by credit card and created my lesson schedule. However, today — the day my scheduled lessons were supposed to start — I en...
I had booked a trial lesson on Preply, but unfortunately, I got sick and could not attend. Because of my health situation, it didn’t even occur to me to notify the tutor in advance. Now, I see that the fee for the lesson has still been charged, even though I was unable to participate for medical rea...
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