Preply Refused to Transfer or Refund My Unused Lessons After Tutor Change

Preply has been the worst experience I’ve had with an online learning platform. I initially signed up for 16 lessons with one tutor—four lessons per week—because I wanted consistency, which is crucial for improving grammar. But the tutor only had availability in the mornings and early afternoons, which clearly doesn’t work for someone with a job. Our schedules never matched, so most of my lessons went to waste. I then tried switching to another tutor and had a trial lesson with a woman I liked, even though her rate was double the price. That didn’t bother me—I had 10 unused lessons left and assumed they would transfer at least five to the new tutor. Instead, Preply gave me a list of instructions as if I could just sort it all out myself. When I asked for a refund, they first gave the impression it was possible, but later told me I couldn’t get one and should just continue with trial lessons—with all 10 lessons I already paid for. That’s ridiculous. I came here wanting structured learning, and they left me with wasted money and no real help. If your tutor is unavailable, that shouldn’t become the student’s problem. Don’t subscribe—if anything goes wrong, they’ll leave you hanging.