JustAnswer

I used the website mech.justanswer.com to start an online chat and was charged $5.00 to begin. At no point did I clearly... understand that I was signing up for an ongoing membership. Only after checking my bank statement and seeing additional charges did I realize that I had been unknowingly subscribe...

I used JustAnswer online to ask a question about renting a Kia Soul through Turo, and I did so with the clear understand...ing that it was a free service. At no point did I knowingly agree to start a paid subscription, and I was not aware that my use of the service would result in ongoing monthly charg...

I used JustAnswer only once as a single consultation and did not knowingly sign up for any membership or recurring servi...ce. Despite this, I noticed that a payment was charged to my credit card ending in 3935 today, on April 13, 2026, which I did not authorize as part of any ongoing membership. Since...

I am writing regarding unexpected recurring charges from J3:JustAnswer.com/Help on my Chase Visa card and to request a r...efund and cancellation of any membership or subscription tied to my account. On March 3, 2026, I was charged $65.00 for what I understood to be a one-time tax question. At the time...

I used the JustAnswer service from Canada and joined through a webform that clearly stated I would be charged CAD 2 as a... fully refundable amount. Based on this information, I understood that there would be no further charges beyond this refundable CAD 2 for simply joining. However, on 18 December 20...

I used the JustAnswer Medico service for a medical consultation by chat in September, and I was charged twice on my card... in dollars for that single consultation. In one month, they charged 23.62 USD, and in another month, 21.07 USD, even though I only made one consultation. I wrote several emails to...

I signed up to JustAnswer from New Zealand on 8 December at around 14:00 (NZ time) because the site clearly showed a $10... charge, which I considered fair in order to get help with understanding why two parcels of mine were sitting unsent in a Chinese warehouse. I proceeded with the payment on the bas...

On November 6, 2025, 200₺ was withdrawn from my bank account through the website Justanswer.com without my knowledge or ...authorization. I noticed the deduction only after checking my bank statement, which clearly shows the transaction. I did not make this payment and would like to file a complaint re...

I signed up for the JustAnswer trial offer after seeing their ads, but I received subpar answers. However, I was disappo...inted to find that the answers I received were not up to par. After I realized this, I tried to cancel within a week to avoid any charges. Even though I tried my best, they went ah...

I decided to ask a few questions about changing my car's engine antifreeze myself. JustAnswer advertises that it will on...ly cost $5 to ask a question. However, after waiting for a long time with no response, they said they could answer the next day, but I had already started the task. When I requeste...