On 12/08/2025, I subscribed to Preply by paying 6,367.85₺ for one month of private English lessons. However, I was not satisfied with the quality of the lessons and decided to cancel my subscription on 22/08/2025, after using the service for only two weeks.
Out of the total lessons I paid for, I only attended a portion. Around 6–7 lessons remained unused, even though I had already paid for them. After canceling, I requested a refund for the unused portion of my subscription. Instead of refunding my money, Preply customer service informed me that the remaining credits could only be applied toward other teachers and that a direct refund to my bank account was not possible.
I find this unacceptable. I am no longer interested in using Preply, and I do not want to transfer my credits to another tutor. I am not asking for a refund of the lessons I already took, only for the portion covering the unused lessons.
I demand that the unused lesson fees be refunded directly to my bank account and that Preply respect customers’ right to fair reimbursement when services are not rendered.
On 09/08/2025, I purchased a 50-minute English private lesson via the Preply mobile app. The following day, 10/08/2025, I canceled the lesson because I had changed my mind. I canceled before the final cancellation deadline stated during payment, which should have entitled me to a full refund. Despi...
Under my monthly subscription on Preply, I had been taking lessons regularly every week. However, on September 25, both of my accounts’ subscriptions were canceled. In total, I had 8 remaining lessons (5 + 3) that were canceled along with the subscriptions, and I am still waiting for a refund for th...
On 02/09/2025, I scheduled my first English lesson through Preply. I contacted the teacher via chat, but when it was time for the class, the teacher did not attend, claiming their camera was broken. The teacher then asked me to reschedule, so I booked a second lesson for 04/09/2025. Unfortunately, t...
I purchased a total of four English lessons on Preply. I completed one of these lessons and canceled the remaining lessons today. However, I noticed that I did not receive any refund for the lessons I canceled, even though they were not used. When I contacted Preply regarding my refund request, I w...
On October 20, 2025, I made a payment on Preply for an 8-lesson subscription. However, because I was not satisfied with the service, I canceled my subscription on the same day. After the cancellation, nothing changed in my account — the lessons were still visible and not deleted. I also tried to co...
Comments