I have been working as an English tutor on Preply full time since July 2025 and have completed more than 1,600 lessons a...nd hours on the platform. On 06/22 my tutor account was suddenly and permanently blocked while I was not even using the platform at that moment, and I received only a brief message
I was using Preply as a student. First, I purchased a subscription on my own account for approximately $81, which still ...had 11 lessons remaining. Later, because my younger siblings also needed lessons, I invited one of them through Preply's referral program and used the referral credit to purchase a
On Sunday, May 10, 2026, I discovered that approximately $125 had been charged to my Yapı Kredi card linked to my Preply... account without my authorization or any 3D Secure verification. I had previously purchased a subscription, but I never agreed to an automatic renewal—especially not for a charge o
I purchased a one-month subscription on Preply with an instructor named Joseph. At approximately 8:44 p.m. on April 22, ...2026, my active Preply account was suddenly suspended without any warning or prior notice, completely cutting off my access to the platform. However, just one day earlier, at appro
Today around 5:30 PM, I scheduled two trial lessons on Preply. Before the lessons even began, my account was suddenly sh...ut down, and the $5 USD payment I made with my debit card has not been refunded. When I try to access my account now, I get a notification that my account has been closed, and whe
On December 14, I purchased an 8-lesson subscription on Preply. However, the teacher I booked never joined the lessons a...t the scheduled times, and despite messaging them multiple times, I received no response at all. As a result, I was forced to cancel all of my planned lessons. Even though I cance
I had paused my Preply subscription until January 20 because I was unavailable. Despite this, on January 9, $92 USD was ...charged to my credit card even though my subscription was not active and the payment date had not yet arrived. Charging this amount before the billing date and while the subscripti
On January 9, 2025, I purchased a video-based language lesson through the Preply app and paid approximately €6.5 by card.... The app claims to provide language instruction through video calls, but my experience was the exact opposite. First, I scheduled lessons with two different teachers, and both ca
I am a Preply tutor, and my account was permanently deactivated on 24 December 2025. I have worked on the platform for a...bout 7 months, completed over 400 teaching hours, and consistently maintained a 5★ rating with my students. At the same time as the deactivation, all of my earnings were frozen, an
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I have been working as a tutor on the Preply platform for three years and was very happy with both the system and the st...udents I reached there. However, about two weeks ago, my tutor profile was suddenly deleted without any prior warning or notification, which has been extremely disappointing and co
I purchased a total of four English lessons on Preply. I completed one of these lessons and canceled the remaining lesso...ns today. However, I noticed that I did not receive any refund for the lessons I canceled, even though they were not used. When I contacted Preply regarding my refund request, I w
About a week ago, I purchased a standard monthly membership on Preply, and $100 was charged to my credit card. I started... my membership after completing a trial lesson and carried out a few activities on the platform. However, shortly afterward, my account was blocked without any explanation. I was
On October 30, 2025, my Preply account was suddenly suspended without any prior warning or notification. After the suspe...nsion, I contacted customer support regarding a refund for the 6 remaining lessons in my account. Instead of receiving a clear explanation or assistance, I was given the following
On October 21, I had a successful trial lesson with teacher Grace through Preply, and immediately afterward, I purchased... a one-month, 12-lesson package. I completed the payment by credit card and created my lesson schedule. However, today — the day my scheduled lessons were supposed to start — I en
Through the Preply platform, I paid approximately 30k to take mathematics lessons from a tutor named K D**. At first, I ...was satisfied with the lessons, but about four months ago, the tutor’s behavior became increasingly disrespectful and inattentive. He stopped replying to my messages altogether and
On October 20, 2025, I made a payment on Preply for an 8-lesson subscription. However, because I was not satisfied with ...the service, I canceled my subscription on the same day. After the cancellation, nothing changed in my account — the lessons were still visible and not deleted. I also tried to co
To date, I have paid a total of $118.39 on Preply, but I have experienced serious issues in almost every lesson. Most of... the lessons do not take place at all, yet the payments are processed immediately. When I request a refund, the process takes an extremely long time, and in most cases, no real sol
The English learning app Preply charged approximately $24 USD (₺1,000) to my card without my authorization, and since th...en, I have not received any response from their team. Up until that point, including during my trial lesson, they had always responded promptly to my messages. However, after the
Under my monthly subscription on Preply, I had been taking lessons regularly every week. However, on September 25, both ...of my accounts’ subscriptions were canceled. In total, I had 8 remaining lessons (5 + 3) that were canceled along with the subscriptions, and I am still waiting for a refund for th
I purchased eight lessons on Preply, and my first lesson was scheduled for Friday, September 19, 2025, at 13:30. However..., the teacher named O** A** did not attend the class, which wasted all of my time. At the moment, it still shows that I have seven lessons left, but I have not taken any lesson yet
"Solved"
I made a payment on Preply to take lessons with a specific teacher, but after the teacher closed their account, I reques...ted a refund of my remaining balance. On August 7, I was informed that the refund had been processed, yet the amount has still not been credited to my account. I have contacted Pre
On 02/09/2025, I scheduled my first English lesson through Preply. I contacted the teacher via chat, but when it was tim...e for the class, the teacher did not attend, claiming their camera was broken. The teacher then asked me to reschedule, so I booked a second lesson for 04/09/2025. Unfortunately, t
I purchased 12 lessons on Preply with a subscription, but I only attended 6 lessons. I canceled the remaining lessons an...d I am requesting a refund for them. I was told that the remaining lessons can be transferred to another tutor, but I do not want this option. I no longer wish to use the applicati
