On September 20, 2026, I took a trial English lesson through Preply with a tutor named D****. I was charged approximatel...y $11 for the lesson under the name of a trial lesson. When I purchased the lesson, I understood that it was a trial session and expected the lesson to be structured accordingly.
I have been taking lessons regularly through the Preply app for a long time, and because I have been satisfied with the ...service, I have also recommended it to many people I know. Under the referral program, when someone I referred subscribed, Preply credited my account with a $30 balance, which I wa
I have been teaching Turkish on Preply for approximately seven years, and for a long time I was among the top 10% of tea...chers on the platform. However, my account was permanently closed because I shared my email address with a student before a trial lesson. My intention in sharing my email address
I am trying to purchase a monthly subscription for a specific teacher on Preply, but I have been unable to complete the ...payment of approximately $122. I have tried multiple times using my virtual card, but the system rejects the payment every time and displays the message, “Please check your payment
I took a trial lesson through the Preply platform in April and then purchased only four additional lessons. Other than t...hese transactions, I never requested a subscription, authorized automatic renewal, or set up any recurring payment instruction. Despite this, for the past five months, Preply has
I am a tutor on Preply and my account was blocked on 22 August 2026. I discovered the block only when I logged in and sa...w that my profile was suspended for “suspicious activity” linked to a student who had booked several lessons and then repeatedly cancelled them. Preply has already informed me that
I purchased a subscription through Preply for approximately $132. Under this subscription, I had a total of 14 lessons a...vailable. I attended only 4 lessons, and my account currently shows 10 unused lessons remaining. When I contacted customer service through messaging, they clearly told me that if
I have been working as an English tutor on Preply full time since July 2025 and have completed more than 1,600 lessons a...nd hours on the platform. On 06/22 my tutor account was suddenly and permanently blocked while I was not even using the platform at that moment, and I received only a brief message
I was using Preply as a student. First, I purchased a subscription on my own account for approximately $81, which still ...had 11 lessons remaining. Later, because my younger siblings also needed lessons, I invited one of them through Preply's referral program and used the referral credit to purchase a
On Sunday, May 10, 2026, I discovered that approximately $125 had been charged to my Yapı Kredi card linked to my Preply... account without my authorization or any 3D Secure verification. I had previously purchased a subscription, but I never agreed to an automatic renewal—especially not for a charge o
I purchased a one-month subscription on Preply with an instructor named Joseph. At approximately 8:44 p.m. on April 22, ...2026, my active Preply account was suddenly suspended without any warning or prior notice, completely cutting off my access to the platform. However, just one day earlier, at appro
Today around 5:30 PM, I scheduled two trial lessons on Preply. Before the lessons even began, my account was suddenly sh...ut down, and the $5 USD payment I made with my debit card has not been refunded. When I try to access my account now, I get a notification that my account has been closed, and whe
On December 14, I purchased an 8-lesson subscription on Preply. However, the teacher I booked never joined the lessons a...t the scheduled times, and despite messaging them multiple times, I received no response at all. As a result, I was forced to cancel all of my planned lessons. Even though I cance
I had paused my Preply subscription until January 20 because I was unavailable. Despite this, on January 9, $92 USD was ...charged to my credit card even though my subscription was not active and the payment date had not yet arrived. Charging this amount before the billing date and while the subscripti
On January 9, 2025, I purchased a video-based language lesson through the Preply app and paid approximately €6.5 by card.... The app claims to provide language instruction through video calls, but my experience was the exact opposite. First, I scheduled lessons with two different teachers, and both ca
I am a Preply tutor, and my account was permanently deactivated on 24 December 2025. I have worked on the platform for a...bout 7 months, completed over 400 teaching hours, and consistently maintained a 5★ rating with my students. At the same time as the deactivation, all of my earnings were frozen, an
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I have been working as a tutor on the Preply platform for three years and was very happy with both the system and the st...udents I reached there. However, about two weeks ago, my tutor profile was suddenly deleted without any prior warning or notification, which has been extremely disappointing and co
I purchased a total of four English lessons on Preply. I completed one of these lessons and canceled the remaining lesso...ns today. However, I noticed that I did not receive any refund for the lessons I canceled, even though they were not used. When I contacted Preply regarding my refund request, I w
About a week ago, I purchased a standard monthly membership on Preply, and $100 was charged to my credit card. I started... my membership after completing a trial lesson and carried out a few activities on the platform. However, shortly afterward, my account was blocked without any explanation. I was
On October 30, 2025, my Preply account was suddenly suspended without any prior warning or notification. After the suspe...nsion, I contacted customer support regarding a refund for the 6 remaining lessons in my account. Instead of receiving a clear explanation or assistance, I was given the following
On October 21, I had a successful trial lesson with teacher Grace through Preply, and immediately afterward, I purchased... a one-month, 12-lesson package. I completed the payment by credit card and created my lesson schedule. However, today — the day my scheduled lessons were supposed to start — I en
Through the Preply platform, I paid approximately 30k to take mathematics lessons from a tutor named K D**. At first, I ...was satisfied with the lessons, but about four months ago, the tutor’s behavior became increasingly disrespectful and inattentive. He stopped replying to my messages altogether and
On October 20, 2025, I made a payment on Preply for an 8-lesson subscription. However, because I was not satisfied with ...the service, I canceled my subscription on the same day. After the cancellation, nothing changed in my account — the lessons were still visible and not deleted. I also tried to co
