Today around 5:30 PM, I scheduled two trial lessons on Preply. Before the lessons even began, my account was suddenly shut down, and the $5 USD payment I made with my debit card has not been refunded. When I try to access my account now, I get a notification that my account has been closed, and whe...
On December 14, I purchased an 8-lesson subscription on Preply. However, the teacher I booked never joined the lessons at the scheduled times, and despite messaging them multiple times, I received no response at all. As a result, I was forced to cancel all of my planned lessons. Even though I cance...
I had paused my Preply subscription until January 20 because I was unavailable. Despite this, on January 9, $92 USD was charged to my credit card even though my subscription was not active and the payment date had not yet arrived. Charging this amount before the billing date and while the subscripti...
On January 9, 2025, I purchased a video-based language lesson through the Preply app and paid approximately €6.5 by card. The app claims to provide language instruction through video calls, but my experience was the exact opposite. First, I scheduled lessons with two different teachers, and both ca...
I am a Preply tutor, and my account was permanently deactivated on 24 December 2025. I have worked on the platform for about 7 months, completed over 400 teaching hours, and consistently maintained a 5★ rating with my students. At the same time as the deactivation, all of my earnings were frozen, an...
I have been working as a tutor on the Preply platform for three years and was very happy with both the system and the students I reached there. However, about two weeks ago, my tutor profile was suddenly deleted without any prior warning or notification, which has been extremely disappointing and co...
I purchased a total of four English lessons on Preply. I completed one of these lessons and canceled the remaining lessons today. However, I noticed that I did not receive any refund for the lessons I canceled, even though they were not used. When I contacted Preply regarding my refund request, I w...
About a week ago, I purchased a standard monthly membership on Preply, and $100 was charged to my credit card. I started my membership after completing a trial lesson and carried out a few activities on the platform. However, shortly afterward, my account was blocked without any explanation. I was ...
On October 30, 2025, my Preply account was suddenly suspended without any prior warning or notification. After the suspension, I contacted customer support regarding a refund for the 6 remaining lessons in my account. Instead of receiving a clear explanation or assistance, I was given the following...
On October 21, I had a successful trial lesson with teacher Grace through Preply, and immediately afterward, I purchased a one-month, 12-lesson package. I completed the payment by credit card and created my lesson schedule. However, today — the day my scheduled lessons were supposed to start — I en...
Through the Preply platform, I paid approximately 30k to take mathematics lessons from a tutor named K D**. At first, I was satisfied with the lessons, but about four months ago, the tutor’s behavior became increasingly disrespectful and inattentive. He stopped replying to my messages altogether and...
On October 20, 2025, I made a payment on Preply for an 8-lesson subscription. However, because I was not satisfied with the service, I canceled my subscription on the same day. After the cancellation, nothing changed in my account — the lessons were still visible and not deleted. I also tried to co...
To date, I have paid a total of $118.39 on Preply, but I have experienced serious issues in almost every lesson. Most of the lessons do not take place at all, yet the payments are processed immediately. When I request a refund, the process takes an extremely long time, and in most cases, no real sol...
The English learning app Preply charged approximately $24 USD (₺1,000) to my card without my authorization, and since then, I have not received any response from their team. Up until that point, including during my trial lesson, they had always responded promptly to my messages. However, after the ...
Under my monthly subscription on Preply, I had been taking lessons regularly every week. However, on September 25, both of my accounts’ subscriptions were canceled. In total, I had 8 remaining lessons (5 + 3) that were canceled along with the subscriptions, and I am still waiting for a refund for th...
I purchased eight lessons on Preply, and my first lesson was scheduled for Friday, September 19, 2025, at 13:30. However, the teacher named O** A** did not attend the class, which wasted all of my time. At the moment, it still shows that I have seven lessons left, but I have not taken any lesson yet...
"Solved"
I made a payment on Preply to take lessons with a specific teacher, but after the teacher closed their account, I requested a refund of my remaining balance. On August 7, I was informed that the refund had been processed, yet the amount has still not been credited to my account. I have contacted Pre...
On 02/09/2025, I scheduled my first English lesson through Preply. I contacted the teacher via chat, but when it was time for the class, the teacher did not attend, claiming their camera was broken. The teacher then asked me to reschedule, so I booked a second lesson for 04/09/2025. Unfortunately, t...
I purchased 12 lessons on Preply with a subscription, but I only attended 6 lessons. I canceled the remaining lessons and I am requesting a refund for them. I was told that the remaining lessons can be transferred to another tutor, but I do not want this option. I no longer wish to use the applicati...
On 12/08/2025, I subscribed to Preply by paying 6,367.85₺ for one month of private English lessons. However, I was not satisfied with the quality of the lessons and decided to cancel my subscription on 22/08/2025, after using the service for only two weeks. Out of the total lessons I paid for, I on...
On 09/08/2025, I purchased a 50-minute English private lesson via the Preply mobile app. The following day, 10/08/2025, I canceled the lesson because I had changed my mind. I canceled before the final cancellation deadline stated during payment, which should have entitled me to a full refund. Despi...
I purchased a 12-lesson package on Preply and successfully scheduled my lessons with my tutor. Everything was going smoothly until I had 4 lessons left, when I suddenly received a warning that “your teacher is not active.” Although the tutor mentioned there was an issue with their account and we man...
I have been trying to buy a monthly subscription on the Preply app, but no matter what I do, the payment will not go through. My balance is sufficient, online shopping is enabled, and I have no restrictions on my cards. To be sure, I even tried with three different cards and three different browsers...
