I Canceled My Preply Subscription the Same Day but Didn’t Get a Refund

Egemen
Preply
42

On October 20, 2025, I made a payment on Preply for an 8-lesson subscription. However, because I was not satisfied with the service, I canceled my subscription on the same day.

After the cancellation, nothing changed in my account — the lessons were still visible and not deleted. I also tried to contact the support center to request a refund, but I was unsuccessful. So far, I have not received any response from customer service.

My registered email address is e*********@gmail.com**.

I am requesting a full refund of the amount I paid and expect a prompt response to resolve this issue.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I canceled my Preply subscription and did not get a full refund, how can I file a claim?

32 Complaint

My plan was renewed on Preply despite canceling it, how can I get a refund?

27 Complaint

Similar Complaints

I Canceled My Preply Subscription but Never Got My Refund

Mevlut
Preply
48

Under my monthly subscription on Preply, I had been taking lessons regularly every week. However, on September 25, both ...

Preply Teacher Missed My First Lesson and I Am Requesting a Refund

Orçun
Preply
35

I purchased eight lessons on Preply, and my first lesson was scheduled for Friday, September 19, 2025, at 13:30. However...

Preply Did Not Refund 650₺ After Lesson Canceled Within Deadline

İpek
Preply
62

On 09/08/2025, I purchased a 50-minute English private lesson via the Preply mobile app. The following day, 10/08/2025, ...