I ordered a desk with bookshelf from the IKEA online store on 02.02.2026, and this order was sent to me via Horoz Logist...ics. The product arrived damaged, with a visible dent on the table, even though the package itself was already dented. I contacted IKEA and was told to send the product back with A
I shipped a package to Sumgait, Azerbaijan via Yurtiçi Kargo, and after it was handed over to DHL, it has not been deliv...ered for weeks and I still have not received accurate information. The shipment with DHL tracking number JD014600012392291605 was processed on December 11, 2025, and I was told it
I'm having trouble with the delivery of my international package with DHL Express. My package, which arrived in Türkiye ...from abroad and cleared customs within two days, was unable to be delivered due to the courier's whims and absurd tactics. The first day, the package was refused delivery with the
I purchased a DJI Air 3S Combo drone from Media Markt as an outlet product. I was informed that the device had never bee...n used, and that only the warranty period had started early. However, during my very first flight, without any impact, collision, or misuse, the drone suddenly lost control and des
On September 6, 2025, I placed an order through the Zara app for a kids’ cargo jogger pant (order number 5432*16) and se...lected store pickup at Zara Palladium. However, my package has never arrived and I still have not received the item. I contacted Zara customer service twice via WhatsApp, but never
I own a Toyota Proace City Cargo, and I recently experienced an issue involving an unusual noise from the vehicle. I con...tacted G*** Toyota service** for support, expecting to be assisted under the 10-year warranty that was promised to me at the time of purchase. However, to my surprise, I was told
On March 21, 2025, I ordered a bag from Mango. My order number is EI08FC. However, despite waiting for it excitedly, I r...eceived the order of a girl living in Türkiye Denizli instead. The outer packaging had a barcode with my information, but when I opened it, there was an invoice that wasn’t mine an
I placed an order with Zara Home online on 02.02.2025, with the order number 80083244879, for a roller blind. The order ...was delivered to me on 08.02.2025. Upon opening the package, I noticed that the connection parts were missing. Since Zara Home's customer service is closed on weekends, I was unabl
The product I purchased from the N11 site arrived with missing box contents, rendering it unusable. I contacted MSI Glob...al, and they directed me to ServisPoint, their authorized service center in Turkey. I must commend the ServisPoint team for being attentive and solution-oriented. After mutual disc
On 21.10.2024, I placed an order with tracking numbers BB2431204 and BB2431205 (Kolaygelsin Cargo Company). Despite rece...iving a confirmation on 22.10.2024 that it would be delivered within 1 hour if I was at the address, the package has still not been delivered. According to live tracking, it was dr
My wife purchased a coat on 01.12.2023 from The North Face Türkiye’s website. The name on the site and our invoice were ...listed as 'Woman Mountain light compatible with connection' according to 3-1.' There was an issue with the wrist of the coat, so we returned it for a replacement, using MNG cargo c
The original case of the Samsung S9+ Samsung Tablet (₺28000) that I bought from the Samsung dealer "Neel Teknoloji Biliş...im" at Meydan AVM on 13.03.2024 started showing cosmetic discoloration on both the back and the keyboard after just 4-5 months. The value of the case is ₺6499. This low quality is
I am very unsatisfied with the service I received from Decathlon. I bought some items on July 27, but unfortunately, the...y didn't arrive by the promised date of August 5. Decathlon refused to take responsibility and instead shifted the blame onto the cargo company, causing a delay in my refund until
I was pleased with the service provided by your attentive and skilled customer representatives. Unfortunately, the probl...em I faced with my order was quite disappointing. My encounter with AGT Cargo did not meet my expectations. Unfavorable encounters with a service provider can damage the image of a
My order is delivered late than the delivery date. I have been dealing with the disgrace of the cargo company for days (...I filed a cargo complaint in one day for this), plus the order is delivered incompletely. From now on, I entered companies that I would never shop with. What is this, you can't eve
I bought a pair of Skechers brand shoes for my daughter from their official website. Before the 30 days were up, I saw d...eformation in the ankle parts of the shoes, deformation in the upper parts, and openings in the front toe section, so I contacted Customer Services and sent them by cargo to the ad
Hello, I am writing to you from Turkey. I am an occasional shopper from Amazon.com. In my last purchase, I requested a p...roduct from Amazon Germany. The product arrived in Turkey and I waited for the cargo company to deliver it to me. However, I learned that the cargo company gave it to another cargo
I ordered a modem from Amazon's shopping site. The order was given to AGT cargo on July 21st, with distribution set for ...July 24th. However, it did not go as planned, and although they claimed it was ready for delivery on July 25th, no package arrived. On July 26th, they stated that it was out for de
I made an order on 17.06.2023 from Turkey Zara with order no 53247553032. It has been nearly 1 month and the products ar...e yet to be delivered to me. I have tried multiple times to contact the logistics company, however, the logistics company doesn't have any contact details other than their WhatsApp