On September 6, 2025, I placed an order through the Zara app for a kids’ cargo jogger pant (order number 5432*16) and selected store pickup at Zara Palladium. However, my package has never arrived and I still have not received the item. I contacted Zara customer service twice via WhatsApp, but never got a response or any solution. I paid 370 TL by credit card, and since the return period is about to expire, I am increasingly worried that the product will never reach me. It is extremely disappointing that a global brand like Zara cannot resolve such a simple delivery issue and leaves customers without support. I urgently request that my order be located and delivered to me immediately, or that a full refund be processed without delay.
On June 15, 2025, I placed an online order from the Zara website for 4 items, paid by credit card. On June 17, 2025, I received a message stating the order was delivered by Kargoist, but I never received the package. No delivery confirmation code was provided. I contacted Kargoist, who admitted they...
I placed order number 54345024744 on September 23, 2025, through the Zara online store. Although my order is listed as delivered, I haven't received the items. The shipment is listed as being shipped by Birgündekargo, but I can't find any information about the package's location. I've repeatedly con...
On June 10, 2024, I ordered five pieces for Bayram through Zara's app. The package was shipped on June 14, 2024, but never arrived. Despite speaking with Hepsijet and Zara customer service 5-6 times, I haven't received any results (I was told the relevant department would contact me within 48 hours,...
On 27.11.2025, I placed an order through the Zara mobile app in Turkey. This order was split into three separate shipments. Only two of these have been delivered; the third shipment, which contained pants to be delivered via the Kolay Gelsin courier, has been missing for 12 days and has still not re...
I requested a refund of ₺989.95 on May 29, 2025, through Zara’s mobile application and returned my products accordingly. The return process was completed smoothly, and I received confirmation that the items had reached their destination. However, as of today, June 26, 2025, the refund has still not ...
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