The original case of the Samsung S9+ Samsung Tablet (₺28000) that I bought from the Samsung dealer "Neel Teknoloji Bilişim" at Meydan AVM on 13.03.2024 started showing cosmetic discoloration on both the back and the keyboard after just 4-5 months. The value of the case is ₺6499. This low quality is incredibly disappointing for such an expensive case, especially from a Samsung product. Naturally, I took it back to the store where I bought it, and a return and exchange request was opened. I’ve attached the cargo tracking document. However, the 5-month-old product was rejected for replacement. I will not give up my rights—if necessary, I will file a lawsuit and reach out to Samsung Global until I get a response. This issue occurred despite my ₺28000 tablet being kept in very clean and minimal use. The careless response from Samsung's accessory company, "DRK Aksesuar ve İletişim Hizmetleri ve Ticaret A.Ş.", which the dealer contacted, has shaken my trust in the brand. I use Samsung for my TV, sound system, tablet, and phone, but this situation has seriously damaged that trust. I demand an immediate replacement. I did not earn ₺6500 easily, and I won’t let this go. The product is still in service, and I am unable to use my tablet, which is affecting my work.
Samsung is slandering its customers. When I unboxed the Samsung Tab S9 tablet purchased from Trendyol on November 17, 2023, I noticed a cracked screen. I promptly took a photo and reached out to Trendyol, the seller, and Samsung customer services. They advised sending the tablet to technical service...
The Samsung watch 5 44mm product I bought was received on 04.05.2023, I used the product for only 5 days, on 10.05.2023, on the 6th day, I took it to Ankara Sincan authorized service Arım Teknik due to the paint between the screen and the case, I requested the replacement of the defective goods, I l...
I purchased the Samsung S24+ mobile phone on April 20, 2025, from a nationwide electronics store located in Ankara. I am 44 years old and have never seen any product prices drop in this country—in fact, prices across other brands keep rising. Yet within just 45 days, the phone I bought for ₺50,999 d...
On February 4, 2024, I bought a Samsung 75-inch QE75Q70CATXTK television from the Ankara Optimum Samsung store. I suppose there is an issue with the panel. Small dents around the panel's frame occurred during installation or as a result of a manufacturing flaw. I've included a photo of the product a...
I bought a Samsung S9+ tablet back in February 2024. For those who aren’t aware, this tablet is Samsung’s flagship model—the best of the best they offer. So, imagine my surprise when, before even a year has passed, the tip of the stylus breaks off. I called customer service to explain the situation,...
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