On March 21, 2025, I ordered a bag from Mango. My order number is EI08FC. However, despite waiting for it excitedly, I received the order of a girl living in Türkiye Denizli instead. The outer packaging had a barcode with my information, but when I opened it, there was an invoice that wasn’t mine and a pair of trousers with the order number EI08CS. Due to this cross-shipment, I contacted customer service, and they told me to return the item. I returned it, but I haven’t heard back from the courier for days. I contacted Yurtiçi Kargo, and a staff member informed me that the package had reached them and was in the warehouse, and that I would receive a refund. However, more than 10 days have passed, and despite their mistake, they continue to cause inconvenience without taking any responsibility. This was not a voluntary return — it was due to their own error, yet they are still not processing the refund. I will never shop from such an irresponsible brand again. It’s not even a small business — it’s a global brand, but they’ve also become a global leader in irresponsibility. Moreover, they constantly have stock issues and cancel orders without informing customers.
On 2025-06-24, I purchased a discounted bag from Mango for ₺XXX. Everything seemed fine until days later when I received a notification that my order was being prepared. However, on 2025-06-28, I was suddenly informed that my order was canceled due to the item being out of stock. If this product wa...
I placed an online order from Mango’s website (Order No: ES0QXX) and paid ₺9,604.00 by credit card. At the time of purchase, the estimated delivery time was 6 days, but 4 days have already passed, and my order still hasn’t been delivered. On October 15, 2025, I contacted Mango customer service. Dur...
On Tuesday, December 2, 2025, I experienced a serious problem with the delivery of my Mango order, which was supposed to be delivered by Hepsijet. The tracking number of my Mango order is Mango200000883072. While waiting for the delivery of the order I placed nearly three weeks ago, I checked the s...
Mango complaint! Never shop on the Mango website; it's unacceptable. On June 2, 2024, I bought a dress at Mango. Rather than the dress, they sent a cheaper pair of pants. When I called to inform them of the incorrect item, they instructed me to return it via Yurtiçi Kargo with the shipping note and ...
On October 6, 2025, I placed an order for a pair of pants from Mango’s online store (Order No: erzsw8). When I called customer service about a week ago to check the status of my order, I was told that it would be shipped within 15 business days. However, when I checked my email on October 16, 2025, ...
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