The product I purchased from the N11 site arrived with missing box contents, rendering it unusable. I contacted MSI Global, and they directed me to ServisPoint, their authorized service center in Turkey. I must commend the ServisPoint team for being attentive and solution-oriented. After mutual discussions, the service decided on a return or exchange. I relayed this decision to the seller, who then demanded a printed service form on A4 paper sent by cargo, seemingly to complicate the process and cause financial loss. Despite the cargo being delivered 16 days ago, the seller has taken no action. N11 claims they cannot reach the seller but still allows them to operate on their platform, leaving customers stranded. Although I am entitled to a replacement, they now say a refund will be issued, which still has not happened. If I choose to reorder the same product, I would have to pay a much higher price, not to mention the time and money I have already spent on shipping. Thanks to this "wonderful" shopping experience, I have officially submitted a complaint to the Consumer Arbitration Committee. I will never purchase anything from N11 again.
I purchased an international product through N11. Since it was not as I expected, I returned it. The product I sent from Kayseri was delivered to an address in Sivas. The status showed as "Return under review." Later, the seller rejected the return, claiming the product had not reached them. I submi...
On August 15, I purchased 2 pieces of Karaca and 1 piece of Media Markt Turkey from N11 with a corporate coupon (not a discount coupon, but a paid coupon). While Karaca products were arriving, the product I bought from Media Markt Turkey was delayed on August 20th. As of September 5, the product has...
The N11 online store did not notify the supplier company, Eczacıbaşı Market, of my return request, despite informing me via email that my refund would be processed within 3 working days. This approval was given by customer service before the order even left the store. The cargo company, with which I...
I bought two cleaning buckets at n11.com. I'm sorry to say that both products I received were damaged. In order to resolve this issue, I returned the damaged products for exchange. However, only one product from the package was returned to me, and it was also damaged. Despite providing detailed info...
I would like to file a complaint regarding the Canon Maxify GX70 printer I purchased on April 11, 2025, from the seller 'Hızlı Kartuş' via N11. The printer had several issues, including ink leakage and the inability to print A5 documents. Due to these problems, I requested a return. However, during ...
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