Hello, I’m currently playing Rise of Kingdoms, and I just noticed something completely unacceptable—a charge was made to... my account without my knowledge or authorization. I never approved this payment, and it’s not just a small amount either. This is a significant unauthorized withdrawal, and I am e
I made a payment for an in-game item on Rise of Kingdoms, but I never received what I paid for. I genuinely don’t unders...tand how something like this can happen in a game that has been around for so long. I’m not talking about a small technical hiccup—this is about paying real money and getting absol
Hello, I’ve been playing Rise of Kingdoms since 2020 without any major issues—until now. Suddenly, I’m unable to log int...o the game. Every time I try, it throws error code 10002404 and says there’s a connection error. My internet is working perfectly fine, and I haven’t changed anything on my device
I recently discovered a massive and unfair pricing gap in Rise of Kingdoms that completely shocked me. A friend of mine ...from Kazakhstan pays the equivalent of just ₺45 for the VIP 6 pack—while I have to pay ₺350 for the exact same in-game item. Our currency is stronger than the Kazakhstani tenge, ye
During the KVK war in Rise of Kingdoms, I received a rally alert saying that enemies were attacking my fortress. I immed...iately tried to log in, but the game wouldn’t let me connect. I kept getting error messages over and over. While I was locked out, the enemy launched the rally, killed my troops, a
I participated in the Rise of Kingdoms TikTok Creator Incentive Program and followed every single rule as stated. I uplo...aded my videos exactly as instructed, and they received solid viewership. Despite this, the system is now marking my views as “invalid,” which means I’m not getting paid. This is c
I play Rise of Kingdoms, and during the event on Friday, January 10, 2025, I encountered a serious issue. I had a Level ...55 Janne d'Arc commander, but during the legendary commander exchange, she was mistakenly swapped for an old commander, 3rd Thutmose. This happened because the game froze during t
My experience with Rise of Kingdoms and their customer support has been deeply disappointing. After my Facebook account ...was hacked, I lost access to my Rise of Kingdoms account. I contacted their support team to request the removal of my compromised Facebook account’s link from the game. Despite ex
Dear Lilith Games, I extend my utmost respect to you and kindly ask for your assistance with the issues I’m facing. I h...ave been playing Rise of Kingdoms for 4 years, dedicating at least 6 hours daily to the game despite my busy work schedule. I truly enjoy the game you’ve created, but I am currentl
I want to sell my Rise of Kingdoms account, but all my accounts are linked to one important email address. I need to tra...nsfer the account I plan to sell to a different email, but I’m not sure how to do this. Lilith Games, please help me change the email associated with this account so I can proceed
I’ve been muted by the system in Rise of Kingdoms, and I’m wondering why. (I’m in the Arcadenn kingdom) My ID is 1862675..., and my in-game name is S H***. I’ve been posting my name in all chats, but why am I being muted by the system? I’d like to know how long this will last and the reason behind it.
I sent my scouts in Rise of Kingdoms to gather high-quality chests, but I keep receiving low-quality ones instead. This ...issue isn’t limited to high-quality chests—it's happening with medium-quality chests as well. It’s not a one-time occurrence; it started today and hasn’t been resolved. I’m certain
My Facebook account was hacked, and now I’m worried that my Rise of Kingdoms account is at risk as well. I urgently need... help to remove the connection between my Facebook and Rise of Kingdoms accounts. This is a very serious situation, and I fear losing access to my game account too. Please assist m
