I placed an order with Zara Home online on 02.02.2025, with the order number 80083244879, for a roller blind. The order was delivered to me on 08.02.2025. Upon opening the package, I noticed that the connection parts were missing. Since Zara Home's customer service is closed on weekends, I was unable to contact them. As a result, I called the Zara Home store at Akasya AVM in Istanbul to inquire about the issue. They informed me that the missing product would be provided to me, and that similar issues had been resolved in this way before. On 10.02.2025, I reached customer service and spoke to Ms. B***, who asked me to send an email with the product image and a complaint request. On 11.02.2025, in a follow-up conversation, she informed me that an exchange request would be made and that the new product would be dispatched once the item was sent back. After I sent the item back via cargo, I was informed that the product was out of stock and would not be sent, and I would need to place a new order. During this process, I reached out again and was met with two instances of the customer service representative hanging up the phone on me. The behavior I experienced from Zara Home, a global company, is unacceptable, especially as they failed to provide a solution to my issue.
I placed an order on June 17, 2025, and paid immediately. The delivery date was supposed to be June 23rd at the latest, but only one item arrived from my order. I finally managed to reach a representative via WhatsApp, and they told me there was a "delay" with my products and asked if I wanted them ...
On December 26, 2024, there were two delivery options for the product I purchased. For Saturday, December 28, an extra fee of ₺69.95 was required for delivery, while Monday, December 30, was offered with free delivery. Since I urgently needed the product, I opted for the Saturday delivery and paid t...
I placed an order on Zara’s official online store in Turkey on November 29, 2024. The order was delivered to the designated pickup point on December 7, 2024. However, since I wasn’t able to collect it within the specified time, the order was automatically marked for return. Despite this, the courier...
I made a purchase of over 3000 TL on May 25, 2023, but Zara Home is refusing to process my refund and return my money. I received conflicting information despite providing them with my order number (80039213518) and contacting their customer service center. When I called back a few hours later, anot...
On July 25, I placed an online order through Zara’s official website, purchasing a pair of sandals under order number 5385*63. The order status now claims that the item was delivered on July 29, but I never received anything. My shipping address is in Çekmeköy, Istanbul, and there has been no delive...
Comments