Zara Home Sent Roller Blind Without Parts and Failed to Provide a Solution

I placed an order with Zara Home online on 02.02.2025, with the order number 80083244879, for a roller blind. The order was delivered to me on 08.02.2025. Upon opening the package, I noticed that the connection parts were missing. Since Zara Home's customer service is closed on weekends, I was unable to contact them. As a result, I called the Zara Home store at Akasya AVM in Istanbul to inquire about the issue. They informed me that the missing product would be provided to me, and that similar issues had been resolved in this way before. On 10.02.2025, I reached customer service and spoke to Ms. B***, who asked me to send an email with the product image and a complaint request. On 11.02.2025, in a follow-up conversation, she informed me that an exchange request would be made and that the new product would be dispatched once the item was sent back. After I sent the item back via cargo, I was informed that the product was out of stock and would not be sent, and I would need to place a new order. During this process, I reached out again and was met with two instances of the customer service representative hanging up the phone on me. The behavior I experienced from Zara Home, a global company, is unacceptable, especially as they failed to provide a solution to my issue.