Karaca

I purchased my Powercast Chef Cream Stand Mixer from Karaca four years ago for approximately ₺2200 from their website. After three years of trouble-free use, it started shutting down automatically after three seconds every time I turned it on. I took it to an authorized service center, and they diag...

Rust has appeared on the lid of my Karaca water heater. Shortly after I bought the product, small rust spots began to form on the top lid. I called for service in the Bodrum area, and when I spoke with customer service they said there is a service in Fethiye. I tried to reach a technician but couldn...

I purchased the Karaca Hatır coffee machine with a water tank from a Karaca store, and I have been experiencing problems with it since the first day. While brewing, it sometimes suddenly shows the “ready” warning, but the coffee is lukewarm. Usually, it works fine for about 5 times, but on the 6th o...

We are experiencing serious issues with the Karaca Çaysever tea machine purchased from the Karaca Venezia store. The first unit we received was defective, and as a result, we requested a replacement. However, approximately one year after receiving the second unit, the handle suddenly detached on its...

I bought the Karaca tea maker about two years ago for my dowry. I was only able to use it for about six to seven months in total, and while it was still under warranty, the buttons stopped working without any user error. I immediately contacted the authorized service through Karaca’s official app an...

The hose of the vacuum cleaner I bought about 6 years ago from Karaca Küçükyalı Hilltown store broke, and since the labels on the vacuum are torn, I don’t know the model. I want to purchase the hose as a paid spare part, but I cannot obtain it because I don’t know the model code. I have not been abl...

I received a dough kneading machine that I purchased online from Karaca three days ago, and when I used it for the first time, I noticed a strong motor smell. Because of this, I requested a product replacement, but Karaca customer service only offered me a return option and refused my request for an...

For my Shark Ninja Never Change 5 Max air purifier, which I sent to Karaca authorized service, I was told that a refund would be issued, but the service form required to initiate the refund process has still not been sent to me. Since August 5, for the past 7 days, I have been contacting customer se...

I purchased a product from the Karaca store about a year ago, and during regular use, it broke. About a month and a half ago, I requested a replacement part from the same store. The store staff told me the part would arrive at the store within 20 business days and that they would call me. They also ...

I trusted the quality of Karaca and decided to furnish my entire kitchen with their products. Two years ago, I bought the Karaca 316 Premium Look Platin cutlery set. Recently, one of the teaspoons from the set went missing. I reached out to both the store and customer service, asking if they could p...

I bought the Karaca Espresso S10 machine in January and was only able to use it for one month. Over the past five months, it’s been sent to service three times. Each time, they claim there's nothing wrong, but the machine continues to malfunction. The back water compartment arrived loose, and scratc...

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I ordered a pair of sneakers from the Lacoste website and had been waiting patiently for 8 days for a basic delivery update. When I finally called customer service, they told me—almost as if it were no big deal—that my order had been canceled because of information from their warehouse. The website ...

I purchased the Karaca Baristaroma A5 coffee machine from the Karaca app store, and due to a malfunction, I delivered it to the authorized Karaca service center in Ordu. Since the product couldn't be repaired there, it was sent to the main service center, which also declared it irreparable and decid...

I bought a food processor from the Karaca online store, with an invoice dated 21-11-2023. The product is still under warranty, and I also purchased an additional 3-year extended warranty. When the product broke down, I took it to the service center, but they asked for a repair fee of ₺850 despite th...

On 13.02.2025, I purchased Karaca's 152-piece Stream Gold wedding package. There were three defective products in my order. I delivered the defective items to the store. Two of them were shipped to my address, but one of my products has been missing for two months. Since the day I made the purchase,...

I visited the newly opened Karaca Pop-Up store at Novaland Shopping Mall in Konya and was interested in the Osna model glass set. When I asked about the price, a store employee checked at the register and informed me it was ₺5,000, and with a 25% discount, the total would be ₺3,750. Relying on this ...

Hello, on January 21, 2025, I purchased the Karaca Multichef Ultra 2000W in anthracite from N11. The product arrived, but it malfunctioned on the very first use. I sent it to the authorized service center, but they said there were no spare parts and forwarded it to the factory. The factory sent it b...

On April 11, 2025, at 12:48 a.m., an unauthorized transaction in the amount of ₺1,498.99 was made at a store named Karaca using my Türkiye Finans Bank card ending in 4390. This was a non-password transaction carried out without my knowledge or consent. I contacted Karaca’s customer service and infor...

The product is a biogranite navy stone grill pan set purchased by my wife from the Karaca company. The square grill pan in this set has steam coming out of the handle after a certain period of time after contact with fire and the handle heats up in a way that it cannot be held by hand. We shot a vid...

Karaca returned my product without my consent just to sell it at a higher price. I purchased a cup set from Karaca Züccaciye via Trendyol for around ₺1100-₺1200 during a discount. They didn’t even ship the product for 2-3 weeks. Then, out of nowhere, I received a return notification. When I checked,...