I ordered a pair of sneakers from the Lacoste website and had been waiting patiently for 8 days for a basic delivery update. When I finally called customer service, they told me—almost as if it were no big deal—that my order had been canceled because of information from their warehouse. The website ...
"The issue was resolved immediately after being contacted, I thank both this platform and Karaca. Thank you, Şikayetvar, glad you exist."
Both of the two products we purchased from Karaca turned out to be faulty. The first item was replaced with a new one. Since we didn’t use it, we gave...
I purchased the Karaca Baristaroma A5 coffee machine from the Karaca app store, and due to a malfunction, I delivered it to the authorized Karaca service center in Ordu. Since the product couldn't be repaired there, it was sent to the main service center, which also declared it irreparable and decid...
I bought a food processor from the Karaca online store, with an invoice dated 21-11-2023. The product is still under warranty, and I also purchased an additional 3-year extended warranty. When the product broke down, I took it to the service center, but they asked for a repair fee of ₺850 despite th...
On 13.02.2025, I purchased Karaca's 152-piece Stream Gold wedding package. There were three defective products in my order. I delivered the defective items to the store. Two of them were shipped to my address, but one of my products has been missing for two months. Since the day I made the purchase,...
I visited the newly opened Karaca Pop-Up store at Novaland Shopping Mall in Konya and was interested in the Osna model glass set. When I asked about the price, a store employee checked at the register and informed me it was ₺5,000, and with a 25% discount, the total would be ₺3,750. Relying on this ...
Hello, on January 21, 2025, I purchased the Karaca Multichef Ultra 2000W in anthracite from N11. The product arrived, but it malfunctioned on the very first use. I sent it to the authorized service center, but they said there were no spare parts and forwarded it to the factory. The factory sent it b...
On April 11, 2025, at 12:48 a.m., an unauthorized transaction in the amount of ₺1,498.99 was made at a store named Karaca using my Türkiye Finans Bank card ending in 4390. This was a non-password transaction carried out without my knowledge or consent. I contacted Karaca’s customer service and infor...
The product is a biogranite navy stone grill pan set purchased by my wife from the Karaca company. The square grill pan in this set has steam coming out of the handle after a certain period of time after contact with fire and the handle heats up in a way that it cannot be held by hand. We shot a vid...
"Thank you for your attention, hoping not to experience such an incident again 🍀"
Karaca returned my product without my consent just to sell it at a higher price. I purchased a cup set from Karaca Züccaciye via Trendyol for around ₺1100-₺1200 during a discount. They didn’t even ship the product for 2-3 weeks. Then, out of nowhere, I received a return notification. When I checked,...
"Thanks to Karaca, they resolved my grievance 😃"
"The effort you have shown for being attentive and for customer satisfaction is commendable."
A year ago, I purchased the Karaca Çaysever Robotea product from Karaca. After it was serviced three times, I requested a refund or an exchange. My re...
The Karaca Çaysever Robot Pro 4 in 1, which I bought for its design and practicality, has caused me endless frustration. I now long for my previous tea maker, which worked flawlessly for seven years. Before the warranty even expired, the product broke down for the third time, and I'm fed up with sen...
"Thank you for your attention"
In May 2024, we received a Karaca Gourmet XXL SMA Airfryer as a gift. Due to a kitchen renovation, we couldn’t use it for a while. When we finally tried making fries, we immediately noticed issues—the buttons were faulty, the touchscreen was unresponsive, and the cooking performance was terrible. W...
I bought a Karaca pot because they claimed it was scratch-resistant, but within a year, the coating started peeling off. It became completely unusable, and I had to throw it away. On top of that, the pot doesn’t even stay stable on the stovetop—it slides around dangerously while cooking. I’ve had to...
On February 1, 2025, I went to the Karaca store in Podium Shopping Mall, Ankara, to purchase a product. When I reached the checkout, the cashier told me, "I’ll need you to wait a bit," and then started assisting other customers instead. Confused, I asked why, and the employee bluntly replied, "The ...
We purchased a robot vacuum from Karaca, but it stopped working correctly after a short time. We sent it in, and they replaced it with a new one. However, the same problem has happened again! The vacuum does not clean carpets properly—when we first received it, it barely picked up dirt, but now it ...
I purchased a Karaca 6-in-1 coffee machine, but the glass carafe is extremely thin and fragile. The lid is also problematic—it doesn’t detach properly, making it difficult to dry after washing. When I tried to dry it by opening the lid, it fell and broke. Now, I’m trying to find a replacement caraf...
On February 7, 2024, I purchased two cookware sets from the Swiss Crystal series. However, starting from the fifth use, I noticed issues such as the coating peeling and discoloration. I believe this is a manufacturing defect. Additionally, I have observed that the same model cookware has undergone ...
On December 16th, I excitedly purchased a juicer from Karaca for my child. However, just one week after purchasing the product, the internal part of the device broke during normal usage. Following this, I took the product to the authorized service for warranty evaluation. The authorized service clai...
