I bought two coffee machines from Karaca, and one of them broke down just a month later. I personally took the machine to the nearest service center in Rize. However, the Rize service team said they couldn’t repair it and needed to send it to the main service center, which we agreed to. A month later, the machine was returned to us, but it was covered in scratches and scuff marks, and the water tank was broken. I contacted customer service, sent them photos, and clearly explained that the broken piece was separate and that they were already aware of the issue. Despite explaining the situation multiple times, they kept insisting that I send the entire machine back via cargo. I had already been inconvenienced for a month, and since the damage occurred during the return shipment they arranged, I found it unreasonable to send the whole machine again. I simply asked for the broken water tank to be sent. I explained this via WhatsApp as well, repeatedly, but it was no use. They kept repeating the same line—“we’re giving you a shipping code, send the machine”—and offered no other solution. Instead of sending a simple water tank, they dragged me into the same frustrating process and left me completely unsupported. I’m very dissatisfied with how Karaca handled the situation. People should be aware that this brand offers poor service, and even the simplest issues require shipping products to the main center, which takes at least a month.
I purchased the Karaca Hatır coffee machine with a water tank from a Karaca store, and I have been experiencing problems with it since the first day. While brewing, it sometimes suddenly shows the “ready” warning, but the coffee is lukewarm. Usually, it works fine for about 5 times, but on the 6th o...
I purchased a Karaca 6-in-1 coffee machine, but the glass carafe is extremely thin and fragile. The lid is also problematic—it doesn’t detach properly, making it difficult to dry after washing. When I tried to dry it by opening the lid, it fell and broke. Now, I’m trying to find a replacement caraf...
I purchased the Karaca Baristaroma A5 coffee machine from the Karaca app store, and due to a malfunction, I delivered it to the authorized Karaca service center in Ordu. Since the product couldn't be repaired there, it was sent to the main service center, which also declared it irreparable and decid...
Hello, at the end of November 2023, I purchased Hatır Plus 2 in 1 Coffee machine along with many products from Viaport Karaca container. When he started using the product, the part that makes Turkish coffee made the coffee foamless and tasteless. Even though I use very good coffee. I have been using...
Both of the two products we purchased from Karaca turned out to be faulty. The first item was replaced with a new one. Since we didn’t use it, we gave...
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