Hello, on January 21, 2025, I purchased the Karaca Multichef Ultra 2000W in anthracite from N11. The product arrived, but it malfunctioned on the very first use. I sent it to the authorized service center, but they said there were no spare parts and forwarded it to the factory. The factory sent it back saying the issue was fixed, but nothing had been done. I sent it again—same result. This happened three times. Eventually, they said they would issue a refund, but instead, they returned the product to me in the same faulty condition. It’s been three months, and I still haven’t been able to use the product I paid for. On top of that, the experience with Karaca's service has been a total disaster. I had previously submitted a complaint on Xolvie, and Karaca called me asking to remove it, promising to repair the product. I removed the complaint in good faith, but the outcome didn’t change. No one should buy this product—there are no spare parts, no proper repairs, and your money goes to waste. I now plan to file a complaint with the Consumer Arbitration Board, and if necessary, take the matter to court. How can this be acceptable?
I purchased my Powercast Chef Cream Stand Mixer from Karaca four years ago for approximately ₺2200 from their website. After three years of trouble-free use, it started shutting down automatically after three seconds every time I turned it on. I took it to an authorized service center, and they diag...
The Karaca Çaysever Robot Pro 4 in 1, which I bought for its design and practicality, has caused me endless frustration. I now long for my previous tea maker, which worked flawlessly for seven years. Before the warranty even expired, the product broke down for the third time, and I'm fed up with sen...
Good evening. At the end of February, I purchased a kitchen mixer from Karaca. When I plugged it in, I discovered there was an electrical leakage. I contacted them, and they instructed me to send the product back to the factory for inspection. I agreed and sent it back. However, since then, I haven'...
On 30.12.2022, I purchased a Kenwood Nutri Smoothie Blender from Media Markt. The product malfunctioned while still under warranty, and I sent it to the service center by courier on 30.10.2024. Their customer representatives informed me that the repair would be covered under warranty and had to be r...
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