The hose of the vacuum cleaner I bought about 6 years ago from Karaca Küçükyalı Hilltown store broke, and since the labels on the vacuum are torn, I don’t know the model. I want to purchase the hose as a paid spare part, but I cannot obtain it because I don’t know the model code. I have not been able to reach the store by phone for 6 years. When I wrote to the WhatsApp group, I either waited hours for a response that came too late or the conversation was closed before it even started. I also called the call center, but no help was provided. I have experienced similar communication and support issues with other products I bought from Karaca, and this problem keeps recurring. In addition, I am dissatisfied with Karaca’s overall service quality. Due to the lack of attention and inadequate service I faced through the store, call center, and WhatsApp communication channels, I request that my grievance be resolved and that communication channels be made more accessible.
I bought the Karcher VC6 stick vacuum in November, and within just 6-7 months, the battery stopped charging. Even the cheapest brands made in the Far East don’t fail this quickly, but the Karcher battery broke down, and I had to stop using the vacuum. I contacted Karcher service, but reaching them w...
I previously reported a malfunction for my Karaca rechargeable vacuum cleaner, and your company provided me with a shipping code. However, I was not clearly or promptly informed that the code would only be valid for a short period, so it expired. The product was used for about a month after purchase...
On August 3, 2024, I purchased a Karcher VC 6 Cordless Vacuum Cleaner after being persuaded by a product promoter. Unfortunately, the product turned out to be defective, and I’ve had no luck getting support from Karcher’s Istanbul service center. Every attempt to find a responsible representative ha...
Lately, my Dyson vacuum has been losing suction power, and to make matters worse, a part of the vacuum head broke unexpectedly. I tried to reach out to Dyson’s customer support via their WhatsApp line—not once, but twice. While they did respond a few times, the conversation never led anywhere. There...
I purchased a Karcher foldable water tank cleaning machine for my workplace, paying ₺5,700. Unfortunately, the device broke down after a very short period of use. I noticed that the water tank was leaking into the electrical system, which is a serious defect. On July 17, I sent the product to the of...
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