I purchased the Karaca Hatır coffee machine with a water tank from a Karaca store, and I have been experiencing problems with it since the first day. While brewing, it sometimes suddenly shows the “ready” warning, but the coffee is lukewarm. Usually, it works fine for about 5 times, but on the 6th or 7th try, it malfunctions. In addition, after the last repair, when I plugged it in, noises started coming from the pot after half an hour. During this process, I had to send it to the local service center 4 times and to the Istanbul service center 3 times. I spoke with customer service many times and specifically asked them to note my refund request, but each time only a part replacement was made, and the problem was never resolved. My product is still under warranty. I paid by credit card, and the total cost was about ₺2200. Because of this experience, my trust in the brand has been completely shaken, and I do not plan to choose it again. I request a refund.
We bought the Karaca Hatır Plus Mod 5 in 1 Talking Coffee Machine. It's currently priced at 6,999 TL on their website. Shortly after our purchase, the talking feature stopped working. We took it back to the store, and they returned it to us 47 days later. Two months later, the talking feature stoppe...
On July 13, 2021, I purchased the Karaca Hatır Plus 5 in 1 coffee and tea maker model from Karaca's official website. Trusting in the quality and brand name of Karaca, we didn't hesitate to make the purchase. However, after one year of use, the lid of the filter coffee and tea brewing section starte...
Both of the two products we purchased from Karaca turned out to be faulty. The first item was replaced with a new one. Since we didn’t use it, we gave...
Hello, at the end of November 2023, I purchased Hatır Plus 2 in 1 Coffee machine along with many products from Viaport Karaca container. When he started using the product, the part that makes Turkish coffee made the coffee foamless and tasteless. Even though I use very good coffee. I have been using...
I purchased a Karaca coffee machine online on November 25, 2023, but it has already malfunctioned twice. The machine sometimes works, sometimes doesn’t, and often fails to brew coffee at all. I took it twice to the Osmaniye local service center (Emin Elektronik), but the issue was never properly fix...
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