We are experiencing serious issues with the Karaca Çaysever tea machine purchased from the Karaca Venezia store. The first unit we received was defective, and as a result, we requested a replacement. However, approximately one year after receiving the second unit, the handle suddenly detached on its own. We contacted both the Karaca store and the service/return center regarding this issue. Unfortunately, we were informed that only the warranty period of the initial product is considered valid, and therefore the problem with the second unit is not covered under warranty. This led to a negative response from both the store and the service center. We still have the original receipt for the first product. Given that we have encountered two separate issues and that the second product has also suffered from a serious component failure, I kindly request either a replacement of the product or a full refund. I sincerely request that this issue be resolved and that my grievance be addressed accordingly.
The Karaca Çaysever Robot Pro 4 in 1, which I bought for its design and practicality, has caused me endless frustration. I now long for my previous tea maker, which worked flawlessly for seven years. Before the warranty even expired, the product broke down for the third time, and I'm fed up with sen...
On October 26, I purchased a Karaca Hatır Neo coffee machine for ₺2,380, and when I used it for the first time on October 29, the handle came off in my hand. I immediately went to the store to request an exchange, but they refused to help, so I shipped the product back and requested a refund. Althou...
On July 13, 2021, I purchased the Karaca Hatır Plus 5 in 1 coffee and tea maker model from Karaca's official website. Trusting in the quality and brand name of Karaca, we didn't hesitate to make the purchase. However, after one year of use, the lid of the filter coffee and tea brewing section starte...
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