On 13.02.2025, I purchased Karaca's 152-piece Stream Gold wedding package. There were three defective products in my order. I delivered the defective items to the store. Two of them were shipped to my address, but one of my products has been missing for two months. Since the day I made the purchase, I have been constantly visiting the Karaca store and submitting requests. Each visit feels more exhausting because no real solution is offered. They keep telling me to contact customer service, but how is it even possible to reach customer service? I have never encountered such indifference from a company before. I am supposed to move into my house in May, and yet my missing product has still not been delivered.
In August, I purchased a Fine Pearl dinnerware set from the Karaca store at and my invoice number is 1992025000009108. Even though months have passed since my order, my product has still not been delivered, and I paid ₺25,000 at the time of purchase. I contacted the store and customer service multip...
I purchased a 4-piece knife set from the Karaca Palladium store in December 2022. To my dismay, the knives rusted after just a few uses. When I approached the store for a solution, the staff dropped a bombshell – some of Karaca's stainless steel products are not covered by a warranty! This shocking ...
I trusted the quality of Karaca and decided to furnish my entire kitchen with their products. Two years ago, I bought the Karaca 316 Premium Look Platin cutlery set. Recently, one of the teaspoons from the set went missing. I reached out to both the store and customer service, asking if they could p...
Dear Karaca, I am writing to formally express my dissatisfaction with my recent experience with Karaca. On September 1, 2024, I purchased a 24-piece dinner set through your sales system, which indicated that the items would be shipped via your logistics service. Unfortunately, when I received the sh...
On 12.11.2025, I placed an online order with the number 93098616. During the purchase, it was stated that the product would be shipped within 2 days, so I expected to receive it within 5 days at the latest. However, more than 10 days have passed and my order still has not been delivered. Not only wa...
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