I received a dough kneading machine that I purchased online from Karaca three days ago, and when I used it for the first time, I noticed a strong motor smell. Because of this, I requested a product replacement, but Karaca customer service only offered me a return option and refused my request for an exchange. Since I don’t have the time for a return process, I specifically want a replacement. The product is under warranty, and my delivery address is in Kayseri/Melikgazi. I also tried to share my experience on Karaca’s own website but for the past two days my review and complaint have not been published, and I have not received any response. I am requesting that my issue be resolved quickly and that a product replacement be arranged.
I recently purchased a KitchenAid dough machine from the Karaca store. It's only been a few months since I bought it, and I've used it a handful of times. However, today, after just 20 minutes of usage, it started emitting heat, smoke, and a burnt smell. Eventually, the machine stopped working altog...
I spent a significant amount of money (₺) on a brand-new KitchenAid dough mixer, expecting top-tier performance. But right out of the box, the mixer head doesn’t rotate at all. It’s completely nonfunctional, and this is supposed to be a premium appliance. I went back to the store I purchased it fro...
In August 2023, I purchased a KitchenAid toaster from the Karaca store's online site. The product malfunctioned shortly after, so I sent it to Ankara for service, as the brand only has a service center there. The service center said they would replace the product, but I've been waiting for 2 months ...
I bought a food processor from the Karaca online store, with an invoice dated 21-11-2023. The product is still under warranty, and I also purchased an additional 3-year extended warranty. When the product broke down, I took it to the service center, but they asked for a repair fee of ₺850 despite th...
I purchased the Karaca Hatır coffee machine with a water tank from a Karaca store, and I have been experiencing problems with it since the first day. While brewing, it sometimes suddenly shows the “ready” warning, but the coffee is lukewarm. Usually, it works fine for about 5 times, but on the 6th o...
Comments