I trusted the quality of Karaca and decided to furnish my entire kitchen with their products. Two years ago, I bought the Karaca 316 Premium Look Platin cutlery set. Recently, one of the teaspoons from the set went missing. I reached out to both the store and customer service, asking if they could provide a replacement—even offering to pay for it. But neither was willing to help.
All I wanted was one single teaspoon to complete my set. Yet no one took responsibility or offered any support. It’s frustrating that a brand I placed my trust in refuses to stand behind its products.
Their customer service is dismissive, and they seem more interested in proving themselves right than helping loyal customers. I’m extremely disappointed, and I regret spending my money on Karaca. I won’t be recommending them to anyone. I don't forgive this treatment, and I certainly won't forget it.
I purchased a 4-piece knife set from the Karaca Palladium store in December 2022. To my dismay, the knives rusted after just a few uses. When I approached the store for a solution, the staff dropped a bombshell – some of Karaca's stainless steel products are not covered by a warranty! This shocking ...
I bought the Diamond series cookware set from Karaca with the assurance that, being made of granite, it would remain deformity-free and comes with a 10-year warranty. However, the company is failing to stand behind this guarantee. I can't reach anyone; the store where I purchased it closed, and when...
On May 10th, I purchased a New Matilla cutlery set from your Ünye Karaca Gürsoylu store. When I first received the product, the forks were already discolored. The store took only the forks and replaced them a week later. However, after a short period of use, I have now noticed visible rust on the kn...
On 13.02.2025, I purchased Karaca's 152-piece Stream Gold wedding package. There were three defective products in my order. I delivered the defective items to the store. Two of them were shipped to my address, but one of my products has been missing for two months. Since the day I made the purchase,...
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