I bought the Karaca tea maker about two years ago for my dowry. I was only able to use it for about six to seven months in total, and while it was still under warranty, the buttons stopped working without any user error. I immediately contacted the authorized service through Karaca’s official app and sent the product in on July 3. However, when it was returned to me, it didn’t work at all—the buttons had become very stiff, the lights didn’t turn on, and it gave no response when plugged in. I sent it back to the service again and was left waiting for days. Eventually, I was sent a return or exchange code, but the products offered for exchange were absolutely not equivalent to the one I purchased in 2023 for ₺2,600. I discussed this with customer service several times, and they admitted I was right, opened a request, and told me I would be contacted. They also specifically told me not to approve any of the links sent to me and reassured me that the five-day deadline would not affect my rights. Despite this, I kept receiving codes daily, and finally, even though I never gave approval, I received a message saying my refund was processed and my right was taken away. I have been dealing with this issue for nearly two months and have been mistreated. I do not want a refund—I want a proper, fully functional replacement equivalent to my product. I also suffered due to the unhelpful customer representative who ignored what I said. I will pursue my rights to the end and demand that Karaca resolve my grievance by providing me with a new, defect-free product equivalent to mine.
In September 2023, I purchased the “Karaca 4 in 1 Talking Tea Maker” for approximately 2500 TL from Karaca’s official app. I experienced a contact issue with the product. While it was still under warranty, I sent the product to the service center. The product was sent back to me with the note 'repaired', but when I received it, it was completely burned out and did not work at all.
During this process, I called Karaca customer service countless times (at least 40 times) and was stalled each time with different excuses. I have been victimized because neither the product nor a refund was provided to me. Explanations were given such as my money had been transferred to a previously agreed account, that they could not retrieve it, that it would be resolved as soon as possible, or that I could add money on top and buy a new product if I wished. However, to this day, neither my product nor my refund has been delivered to me. Additionally, the product information was removed from my account, and I cannot access the order or service number. I was only given general updates via SMS such as 'product received, under review', and all other communication was through the call center.
My product has been with Karaca for months and during this time, my warranty period has also expired. I would like to specifically state that when I handed the product to the service center, there were still 2-3 months left on my warranty, and my victimization is entirely due to Karaca’s delay in the process. Currently, both my product and my money are with Karaca. I have experienced similar issues with Karaca products before, and I now want my grievance to be resolved.
My request is that the same product, which remained at the service center while my warranty was still valid, be delivered to me free of charge.
The 4 in 1 Talking Tea Maker product I purchased from Karaca's official app in September 2023 for approximately 2,600 TL experienced a contact issue within the warranty period. I sent the product to the service center, and it was returned to me claiming it had been fixed, but this time my device became completely non-functional. Following this, I contacted Karaca customer service multiple times (at least 15 times). Afterwards, I was offered a refund or an exchange; however, the replacement products offered were not equivalent to my own product. When I reported this again, I was told I was right, instructed not to approve the links sent to me, and told that I would be called by the service center. However, I was never called and there was no progress in the process.
Despite clearly stating throughout this process that I absolutely did not want a refund, I was told I would be refunded. However, when I checked my bank account, I saw that no refund had been made, and the product was not sent either. My grievance continues even though the 20 business day legal period has long passed. Additionally, during my conversation with your customer representative Ms. Yaren, I noticed she did not listen to me and put me on mute, I did not receive an answer to my question, and the issue was brushed aside.
My request is for my product to be exchanged with a higher model at the price I paid on the day of purchase, as is my legal right. I have been deprived of both my product and the amount I paid. I urgently want my grievance to be resolved.
I experienced a contact issue with the 4 in 1 Talking Tea Maker I purchased from Karaca's own app. Since the product was under warranty, I sent it to the service center, but the product that was returned to me as 'repaired' was completely broken. I contacted Karaca again, and they asked me to send the product back. After inspection, I was told that I was right and since the part was not available, the product would be replaced or refunded. However, the replacement options offered to me were much lower models, not equivalent to my product. As for the refund option, they stated it would be processed at the original purchase price, not the current price.
During this process, I spoke with customer representatives multiple times. I contacted them through Karaca's official number ending with 55 72. One of the customer representatives muted me and did not answer my questions, which I confirmed by specifically asking them. Also, although I requested the invoice for the tea maker in order to file a lawsuit, I was sent the invoice for a different product. This whole process has been going on for about 1.5 months and my grievance has still not been resolved.
Finally, a refund was issued against my wishes, and this amount was deposited at the original purchase price, not the current price of the product. Now I am being asked to pay the difference to buy a new product. I am very upset both by the attitude of the customer representatives and the fact that my grievance has not been resolved. My request is either to be sent a new and equivalent product under warranty or to receive a refund at the current price of the product. Despite my long efforts, no solution has been offered and my grievance continues.
I purchased a Karaca brand tea maker on Trendyol in January 2024. When the product malfunctioned, I took it to service on 17 November 2025, but they required the invoice in order to process it under warranty. When I try to view the invoice from my Trendyol account by clicking “view invoice,” the sys...
The Robotea Pro Connect 4 in 1 Talking Glass Tea Maker I bought through Karaca’s app broke down before the warranty ended, so I sent it in for repair under warranty. The response I received was that the product could not be repaired, and they couldn’t replace it with a new one but offered a refund i...
On July 13, 2021, I purchased the Karaca Hatır Plus 5 in 1 coffee and tea maker model from Karaca's official website. Trusting in the quality and brand name of Karaca, we didn't hesitate to make the purchase. However, after one year of use, the lid of the filter coffee and tea brewing section starte...
On October 20, 2025, I purchased a Karaca Hatır Neo Inox Turkish Coffee Machine from Karaca Store. When the product arrived on October 25, I opened the box, which came in Karaca-branded packaging, and noticed that it had been opened and resealed multiple times, with visible tape marks and punctures....
Comments