On April 11, 2025, at 12:48 a.m., an unauthorized transaction in the amount of ₺1,498.99 was made at a store named Karaca using my Türkiye Finans Bank card ending in 4390. This was a non-password transaction carried out without my knowledge or consent. I contacted Karaca’s customer service and informed them that my card details had been stolen and used to place an order through their company, and I requested the cancellation of the sale. However, despite my warning, Karaca delivered the product on April 16, 2025, to the person who placed the order using the stolen card information. The company ignored my notice and has caused me harm. I also contacted the bank to cancel the non-password transaction, but Türkiye Finans Bank has been unresponsive and indifferent. I am filing a complaint against both Türkiye Finans Bank and Karaca, and I request that my grievance be resolved. Thank you.
I am an Akbank credit card customer and I noticed an unauthorized transaction on my card with the last four digits 2632. On 04.10.2025, a transaction of ₺9,468 was made through a firm named iyzico-zara.com as an online purchase. This transaction was carried out without my permission and approval, an...
On 23.03.2024, an unauthorized charge of ₺37,192.66 labeled as THY was made on my QNB Finansbank card. This charge was made without my knowledge. I did not receive any approval code message, and the transaction was completed without my consent. Upon receiving a notification about the charge, I immed...
On January 17, 2025, someone gained unauthorized access to my Pazarama account and placed orders for gold worth ₺21,969.95 without my consent. Within 15 minutes of noticing, I contacted Pazarama customer service to cancel the orders. Shockingly, they told me cancellations weren’t possible. I then as...
On July 29, 2025, at 00:35, Zara processed a ₺4819 transaction on my İş Bankası credit card without my knowledge or consent. I did not place any order, authorize any payment, or interact with Zara at that time. This unauthorized charge has caused me serious distress. Upon noticing the charge, I imm...
Although I canceled my account and online banking service with Garanti Bank through mobile banking, on November 10, 2025, at 19:20, I was informed that my account had not been fully deleted and that I needed to visit a branch to complete the process. I know that similar situations have also happened...
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