I'm unhappy with my IKEA purchase. What is their satisfaction policy?

I purchased an IKEA OFELIA bedspread online on 27 September 2025. Unfortunately, the product lost its shape and became deformed in approximately five months of normal use, which I do not find acceptable for this type of item. I contacted IKEA customer service about the issue, but I was told that the...

On 16.08.2025, I purchased a HEMNES double bed from IKEA, relying on the durability and quality claims presented at the time of sale. However, after approximately four months of use, a serious problem occurred. The bed has been used under normal conditions by my daughter, who weighs only 40–50 kg. A...

I purchased an Ikea HAGERNÄS kitchen table from the Ikea Bayrampaşa store in Istanbul and assembled it myself on December 28, 2025. During the assembly, one of the screws went through the screw hole and pierced the tabletop. There are 12 screws in total, and while 11 of them were secured properly wi...

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I placed an order through IKEA Turkey’s website, including a product named NISSAFORS, which arrived missing 18 nuts. Despite contacting support several times and providing all details, no real solution was offered. I was told I’d receive a response within 48 hours, yet days passed with no update or ...

On March 2, 2025, I purchased a console unit from IKEA Bursa. Recently, I noticed surface swelling and separation on the top and front panels of the furniture. I clean the console once a week with a dry cloth, no one is home during the day, and there has been no misuse or exposure to moisture. The p...

In the summer of 2024, I purchased a Järvfjället office chair from IKEA’s online store for ₺12,000. The current price of the same chair has now risen to ₺16,000. Unfortunately, the product has a serious manufacturing defect — the headrest is positioned about 6–7 cm too far forward, which causes my h...

I purchased a Hövag mattress from the IKEA Ümraniye store, which was sold with a 10-year warranty. For the past four months, I have been experiencing constant sagging in the mattress. This issue is noticeable every time I use it and has been seriously affecting my comfort. We chose this mattress bas...

I recently bought a dining set from Ikea, and the whole thing has made me feel pretty bad. At first sight, the set looked good, but when I started using it, I saw that the materials were way too weak for anything that is supposed to last. It feels like the chairs are going to break every time I sit ...

On August 23, 2023, I purchased a Friheten corner sofa set from IKEA's Ümraniye store. Although the sofa has been used only occasionally in a guest room, it began to pill heavily in less than a year. I reported the issue to IKEA. The assigned staff member stated that such wear and tear is common wit...

I bought two Kivik model sofas from the IKEA website, along with a chaise lounge to go with them. I assembled the products myself, and afterward, I noticed a color tone difference on the chaise lounge. I called IKEA customer service, explained the situation, and sent photos via email. They sent an i...

I placed an order for a wardrobe from IKEA on December 2, and as March is nearing, I still haven't had the chance to use it. The problem lies not only in the delay but also in the unhelpful attitude from IKEA. They asserted that Borusan was unable to contact me due to my absence at home, which is en...

On 05/12/2024, I purchased a Stall Brand 4-cover shoe rack from IKEA Izmir store with an invoice amount of ₺3,299.00. However, when I got home, I noticed that the corners of all 3 of the covers were swollen and deformed. When I took the product to the store on 07/12/2024 and wanted to exchange it, t...

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After months of struggling to have the 3-seater sofa we purchased from IKEA about a year ago replaced under warranty due to my quality concerns since day one, the company initially offered me a refund for the original purchase amount from a year ago. When I refused, they agreed to provide a new repl...

About a year ago, we bought the Friheten corner sofa from IKEA. Shortly after, the sofa started to pill, but we didn’t think much of it at the time. However, before a year had passed, and despite the sofa being used only occasionally in the guest room, nearly the entire surface had pilled. We contac...

We purchased a wardrobe on the IKEA Turkey website on 08.07.2024. We also added an assembly service with the product by paying 1408 TL. We received an e-mail message on 11.07.2024 confirming that the installation will be done on 15.07.2024 and that the installation time will be notified via SMS 1 da...

I ordered a three-seater sofa for the living room, but it arrived with a broken arm. It took them four days to come for the exchange. When the technicians arrived, they said they couldn't take the product without the packaging and promised to come back the next day. They didn't show up the following...

IKEA Umraniye - Turkey: The product return service is a total mess. There is a queue machine available; however, the staff is not using it. You can never see the number that you have collected from the machine. Staff is arrogant and rude. I had to struggle for two weeks to return the product.

I purchased a footstool extension from IKEA, but two of its legs are not touching the ground. While IKEA acknowledges it's a factory defect, they insist that I bring the product back myself for a refund. I'll have to travel 250 km round trip, spending both money and time due to their mistake, causin...

I bought a chest of drawers with transaction number 111247640 from the IKEA Izmir branch on December 29, 2023. As I live in a different city, I assembled the furniture within 2-3 days after it arrived at my home. After assembly, I noticed paint fading on the front two legs and in the middle of one d...

I wanted to share my experience with the tea tray I bought from IKEA. Unfortunately, it started showing scratches after only the second time I used it. Although I initially believed it was a high-quality product, I now regret not giving it more consideration before making the purchase. Regrettably, ...

A sofa worth ₺18,000 was supposedly delivered to my address with a mere message stating 'delivered.' No one was home, and it was not handed to anyone (neither a recipient, a relative, nor the building custodian). Without any notification via phone, the item was left unattended at my doorstep. Is thi...

I received a defective product and reported the issue, providing them with requested photos via email. Clearly expressing my preference for a refund rather than a replacement, IKEA responded, mentioning a probable replacement. I reiterated my desire for a refund twice. Surprisingly, they dispatched ...

The Couch & Single Bed we bought from IKEA in 2014 and enjoyed for years developed a fault two years ago. We realized the product is no longer in stock, and IKEA doesn't produce it anymore. However, IKEA customer service, being sensitive to the issue, stood by the customer and didn't leave the produ...