I made a purchase of ₺200,000 from IKEA Istanbul Bayrampasa store in August. The delivery and assembly weren’t provided on the day I requested, but I accepted it anyway. I had to make two trips from Bursa to Istanbul, which added to my travel expenses. When the assembly team finally arrived, the wardrobe door was missing, and upon opening the bed box, we found a defective product. A report was filed, but it's been a week, and no one has contacted me. We’re left waiting for IKEA's convenience. My son has started university, but he has no bed or wardrobe. What kind of service approach is this? I deeply regret furnishing the entire house from IKEA. I have no option to buy the accessories elsewhere. IKEA has been a huge disappointment for me, and I’ll never shop there again. Not even an apology has been offered, and I’m still waiting due to your mistake.
We were delayed at IKEA with the excuse of documenting and so on, because the doors I ordered on May 29th arrived broken. After filing a report, we were delayed for another 15 days with the promise of a new part arriving. After 20 days, they are now telling us that the part will arrive in 45 days, k...
On 19.08.2025, I purchased a Pax model bedroom wardrobe from the IKEA Bayrampaşa store and paid a total of ₺2,500 for delivery and assembly. However, among the 43 pieces delivered, the hinges were missing. Although the Borusan delivery team reported the missing part on 19.08.2025, as of 21.08.2025 I...
On June 19, 2024, I went to the IKEA Ankara Store and bought the parts I needed for a Pax wardrobe. I made the payment at the checkout using the order document they gave me in the store. I made arrangements for a few of the products to be sent to Konya. After a few days, the Ankara store reached out...
We purchased a wardrobe on the IKEA Turkey website on 08.07.2024. We also added an assembly service with the product by paying 1408 TL. We received an e-mail message on 11.07.2024 confirming that the installation will be done on 15.07.2024 and that the installation time will be notified via SMS 1 da...
I am very disappointed with my shopping experience at IKEA Bayrampasa. On June 11, 2023, I bought an Ingatorp table and paid an extra 1230 TL for IKEA's delivery service to have it delivered to Aydin, where I live. Borusan Logistics was given the product for delivery. The item arrived at Borusan Log...
Comments