IKEA Bayrampasa Failed to Deliver and Assemble Wardrobe and Bed on Time
I made a purchase of ₺200,000 from IKEA Istanbul Bayrampasa store in August. The delivery and assembly weren’t provided on the day I requested, but I accepted it anyway. I had to make two trips from Bursa to Istanbul, which added to my travel expenses. When the assembly team finally arrived, the wardrobe door was missing, and upon opening the bed box, we found a defective product. A report was filed, but it's been a week, and no one has contacted me. We’re left waiting for IKEA's convenience. My son has started university, but he has no bed or wardrobe. What kind of service approach is this? I deeply regret furnishing the entire house from IKEA. I have no option to buy the accessories elsewhere. IKEA has been a huge disappointment for me, and I’ll never shop there again. Not even an apology has been offered, and I’m still waiting due to your mistake.
The problem was solved; I wish a solution had been produced without complaining, so our trust in the brand wouldn't have been shaken.
