I purchased a footstool extension from IKEA, but two of its legs are not touching the ground. While IKEA acknowledges it's a factory defect, they insist that I bring the product back myself for a refund. I'll have to travel 250 km round trip, spending both money and time due to their mistake, causing stress and exhaustion. Despite being a loyal IKEA customer and furnishing my entire house with their products, their response to the first issue is disappointing. They justify their policy because the product is of low value. This implies that their higher-priced items might not be guaranteed either. However, I won't hesitate to escalate this matter to IKEA headquarters, including on social media.
I recently purchased a bunk bed from IKEA and upon assembling it, I noticed that some of the parts were misaligned and one piece was cracked. When I contacted IKEA, they informed me that since I hadn't opted for their delivery service, I would have to transport the product myself. It's disappointing...
I've been waiting for a product replacement for four months, and IKEA has failed to send me the products. IKEA, in reality, doesn't live up to its reputation as a corporate and reputable brand in the aftermarket. Engaging with their customer service has proven to be a time-consuming and unproductive...
In one year, I bought a desk from IKEA twice. The first table I purchased arrived damaged, with all three corners severely dented. I couldn't return it because I live in Bingöl and the product is large. If you've ever shopped at IKEA, you know how well they pack. Even the fact that the product arriv...
We ordered a coffee table with order number 111510241503476, but when we unpacked it, we found the lower part broken. This falls under the defective product category, and I am filing a complaint about it. I sent photos via email and through the app, and domestic shipping was arranged for the return....
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