The Couch & Single Bed we bought from IKEA in 2014 and enjoyed for years developed a fault two years ago. We realized the product is no longer in stock, and IKEA doesn't produce it anymore. However, IKEA customer service, being sensitive to the issue, stood by the customer and didn't leave the product, which they provided a 10-year warranty for, unsupported. They sent a team from the Kartal Store to assess the issue, took a part for repair, and brought it back a week later (December 2020). When the same fault recurred this year, we sought help again, but this time there was no response. The Kartal branch claimed there was no record of such service, behaving as if it never happened. They stated that such a service shouldn't have been provided in the first place, checked the invoice details, and finally mentioned that the customer could only complain to the Consumer Arbitration Board with the invoice. Selling a product with a 10-year warranty and leaving the customer without a solution because it's no longer in production and available for sale doesn't reflect well on IKEA. We expect a resolution to the problem due to the 10-year warranty coverage of a product that undeniably belongs to IKEA. If the same product were available, we would have obtained it from the store without hesitation and wouldn't have bothered IKEA customer service. We believe it's beneficial for all customers to be aware of this changing approach in IKEA's customer relations.
We bought a Norsborg couch from IKEA three years ago, but after just one year, the line was taken off the market. To make things even worse, the "seat cover" is no longer made. We're disappointed that IKEA doesn't sell replacement parts for a product they guarantee for ten years. The cover is gettin...
On December 28, 2023, I purchased an ARMREST ESKILSTUNA SOFA (three-seater) from the IKEA Bayrampaşa Store. The independent reclining seat sections of the sofa have collapsed. Additionally, the frame makes creaking noises, and the zippers on the foam sections of the backrest malfunction, causing the...
I purchased a Jarvfjallet model chair from IKEA and later bought another one due to my needs, mainly because of the 10-year warranty offered by IKEA. However, it is deeply distressing to learn that IKEA might be deceiving its customers. After assembling the second chair, I discovered that there were...
I bought something from the IKEA Kartal store and had been waiting for it to be assembled for ten days. They informed me about an "operational overload" a day before the scheduled service and postponed it. This last-minute change threw off all of my plans, rendering the rescheduled service ineffecti...
Comments