After months of struggling to have the 3-seater sofa we purchased from IKEA about a year ago replaced under warranty due to my quality concerns since day one, the company initially offered me a refund for the original purchase amount from a year ago. When I refused, they agreed to provide a new replacement, but instead, they delivered a 2-seater sofa. After waiting so long for a resolution, they called me today to inform me that an expert inspection would occur tomorrow, completely unaware of what they had already delivered. Their lack of coordination and professionalism is absurd.
I purchased two three-seaters and one two-seater sofa from IKEA a few months ago. Despite careful use, one of the three-seater sofas developed deformation, as seen in images and videos. I contacted customer service and sent emails, but they dismissed it as user error with a brief message after their...
I ordered a three-seater sofa for the living room, but it arrived with a broken arm. It took them four days to come for the exchange. When the technicians arrived, they said they couldn't take the product without the packaging and promised to come back the next day. They didn't show up the following...
We purchased an Eskilstuna two-seater sofa from IKEA. Within less than a year, despite being rarely used, the fabric started to fade. Upon inspection, IKEA acknowledged it as a product defect and replaced it with a new one. However, within another year, the same issue occurred again. This time, I wa...
The quality of the seats on the two sofas that I purchased from the Ikea store on October 27 was subpar, and I was very unhappy with my purchase. Just three months later, the seats already had a feathered appearance and had begun to make noise. I contacted Ikea's customer service and provided them w...
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