Complaint Regarding Deformation Of OFELIA Bedspread

I purchased an IKEA OFELIA bedspread online on 27 September 2025. Unfortunately, the product lost its shape and became deformed in approximately five months of normal use, which I do not find acceptable for this type of item. I contacted IKEA customer service about the issue, but I was told that the deformation was due to user error and that no further action would be taken. I find this explanation unsatisfactory because I am currently using another OFELIA bedspread in the same way, and it has not deteriorated for about a year. This makes it difficult for me to understand how this situation can be considered user error. In addition, I do not know on what basis or technical assessment this conclusion was reached, as no clear explanation was provided. Due to the rapid deformation of the product despite normal use, and the inconsistent evaluation compared with my other bedspreads of the same model, I request that this issue be reconsidered and that I be provided with either a refund or a replacement bedspread.