I purchased an IKEA OFELIA bedspread online on 27 September 2025. Unfortunately, the product lost its shape and became deformed in approximately five months of normal use, which I do not find acceptable for this type of item. I contacted IKEA customer service about the issue, but I was told that the deformation was due to user error and that no further action would be taken. I find this explanation unsatisfactory because I am currently using another OFELIA bedspread in the same way, and it has not deteriorated for about a year. This makes it difficult for me to understand how this situation can be considered user error. In addition, I do not know on what basis or technical assessment this conclusion was reached, as no clear explanation was provided. Due to the rapid deformation of the product despite normal use, and the inconsistent evaluation compared with my other bedspreads of the same model, I request that this issue be reconsidered and that I be provided with either a refund or a replacement bedspread.
I purchased two three-seaters and one two-seater sofa from IKEA a few months ago. Despite careful use, one of the three-seater sofas developed deformation, as seen in images and videos. I contacted customer service and sent emails, but they dismissed it as user error with a brief message after their...
On March 2, 2025, I purchased a console unit from IKEA Bursa. Recently, I noticed surface swelling and separation on the top and front panels of the furniture. I clean the console once a week with a dry cloth, no one is home during the day, and there has been no misuse or exposure to moisture. The p...
On 16.08.2025, I purchased a HEMNES double bed from IKEA, relying on the durability and quality claims presented at the time of sale. However, after approximately four months of use, a serious problem occurred. The bed has been used under normal conditions by my daughter, who weighs only 40–50 kg. A...
On October 4, 2025, the Songesand model bed I purchased from IKEA’s website suddenly broke while I was sleeping, and I fell to the floor. The product is still under warranty (purchase date: December 2024). It has been about three weeks since the incident, yet my issue has not been resolved, and no p...
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