We purchased a wardrobe on the IKEA Turkey website on 08.07.2024. We also added an assembly service with the product by paying 1408 TL. We received an e-mail message on 11.07.2024 confirming that the installation will be done on 15.07.2024 and that the installation time will be notified via SMS 1 day in advance. Although today (15.07.2024) is the promised date for the assembly, there is no one visited our house nor SMS we have received. I can't remember the number of calls I've had with the Call Center since the early morning. Moreover, since we are shopped online, we bounced like a ping-pong ball between the call center staff and the IKEA Ümraniye Store that will provide the assembly service. However, we did not receive the service we paid for. We arranged our working schedule according to the message sent by IKEA, we were confined to the house, we picked-up the whole house to meet the conditions specified in the assembly instructions, but we do not even know when the assembly will be done. Long story short, IKEA is a complete regret!
We purchased a PAX corner wardrobe from the IKEA Ümraniye store on 01.08.2024, with the project, assembly, and delivery to be handled by IKEA. However, the person who designed it didn’t pay attention to the measurements, and we ended up buying a faulty product. When the product arrived for assembly,...
I purchased a Pax wardrobe from the IKEA Bayrampaşa store and had to return a component of it. I was informed that I could visit the store to process the return, as the item was originally purchased in-store. We completed the transportation form for the return and made the payment for transportation...
On June 19, 2024, I went to the IKEA Ankara Store and bought the parts I needed for a Pax wardrobe. I made the payment at the checkout using the order document they gave me in the store. I made arrangements for a few of the products to be sent to Konya. After a few days, the Ankara store reached out...
On April 1, 2025, we placed the order and made the payment for the products we had designed (including assembly & shipping) at the IKEA Bayrampaşa / İstanbul / Türkiye store. On April 5, 2025, the products were shipped in their closed boxes to the address we specified. We called for an assembly appo...
On January 9th, I placed an order through Ikea Turkey's website. My order consisted of two goods. The smaller of the two things was delivered, but the higher-priced product was not, and Ikea Turkey notified me by email on January 16, 2025 at 13:16 that they had all been delivered. I've been calling ...
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